Front Counter Customer Service

Recooty; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading tire and auto service shop in Oklahoma City is looking for a Front Counter Customer Service Representative. This role involves assisting customers, managing work orders, and ensuring a smooth workflow in a fast-paced environment. Ideal candidates will have prior experience in the tire or auto service industry and strong customer service skills.

Qualifications

• Previous experience as a service writer or tire technician is required.
• Experience in the tire or auto service industry preferred.
• Basic computer proficiency and ability to learn POS systems.

Responsibilities

• Greet and assist walk-in customers professionally.
• Create and manage work orders using the POS system.
• Maintain and update customer records and service notes.

Skills

Customer service

Communication

Multi-tasking

Detail-oriented

Job description

Job Title: Front Counter Customer Service Representative (Tire & Auto Service)

Location: Oklahoma City, OK 73107

Job Type: Temp to Hire

Pay: $16.00+/hour (based on experience)

Position Overview:

We are seeking a dependable and customer-focused Front Counter Customer Service Representative to join a fast-paced tire and auto service shop in Oklahoma City. This is an excellent opportunity for individuals with tire knowledge or previous experience as a service writer or tire technician who want to remain active in the automotive industry without performing heavy physical labor.

Key Responsibilities:

• Greet and assist walk-in customers in a professional and friendly manner


• Answer incoming calls and respond to inquiries regarding services, tires, and scheduling


• Provide accurate product and pricing information to customers


• Create and manage work orders using the Point-of-Sale (POS) system


• Collaborate with the shop manager and technicians to ensure efficient workflow


• Order tires and parts as needed


• Review completed tickets for accuracy and completeness


• Maintain and update customer records and service notes in the database


• Address customer concerns promptly and professionally


• Keep the front office area clean, stocked, and organized

Qualifications:

• Previous experience as a service writer or tire technician is required


• Experience in the tire or auto service industry preferred


• Strong customer service and communication skills


• Ability to multi-task and stay organized in a fast-paced environment


• Basic computer proficiency and ability to learn POS systems


• Detail-oriented, dependable, and a team player

Job Order ID: #120950