Front/Back Office Medical Assistant

Center for Family Health and Education; California; On-site; USD 42,000 - 54,000; Full time

Job summary

The Center for Family Health and Education, Inc. (CFHE) seeks a Front Office Medical Assistant to support the Primary Care clinic in Los Angeles. Responsibilities include greeting patients, scheduling, and handling physician referrals and chart documentation.

Ideal candidates will have an MA certification or diploma, CPR/BLS certification, and at least 1 year of MA and receptionist experience. Proficiency in medical terminology and CPT codes is preferred.

Qualifications

• Medical Assistant certification or diploma is required.
• Speech of Chinese language is required due to population served.
• CPR/BLS certification is required.
• High school diploma or equivalent.
• At least 1 year of medical assistant experience.
• At least 1 year receptionist experience in a medical office.

Responsibilities

• Greet patients and visitors; answer or direct inquiries.
• Screen calls, direct phone lines, schedule appointments.
• Document patient information and verify record accuracy.
• Maintain exam rooms, nursing stations, and workstations.
• Sterilize instruments and order supplies as needed.
• Assist with training new personnel.

Skills

Communication

Multitasking

Telephone skills

Customer service

Team player

Time management

Education

Medical Assistant Cert/Diploma

High School Diploma

Job description

Job Description

Front Office Medical Assistant

DEPARTMENT: Primary Care

REPORTS TO: Clinic Manager

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.

Summary: Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature, and reporting patient history summary.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Answering, screening, and directing phone calls to appropriate parties without error
• Scheduling appointments
• Obtain and document all pertinent information in patient’s charts and review for accuracy.
• Maintain timely patient flow and room availability.
• Stock and maintain exam rooms, nursing stations and individual workstations.
• Participate in unit duties such as cleaning and sterilizing instruments and ordering supplies.
• Maintain a current, accurate surgical log, procedure log, lab log and patient tickler files, as appropriate.
• Assist with training of new personnel.
• Ensure appropriate handling and accurate documentation of all medications ordered by the provider.
• Knowledgeable with referral system and ensures accurate and timely follow through with all referrals generated.
• Verify eligibility with all insurances, request authorizations/referrals
• Contact Primary Care Physicians for required information
• Create charts and upload all authorizations and referrals
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Other duties as assigned.

Qualifications

• Medical Assistant Certification/ Diploma
• Due to the nature of the population we serve, it is imperative that you speak Chinese
• CPR/BLS Certification
• High School Diploma or equivalent
• Minimum of 1 year MA experience.
• Minimum 1 year Receptionist experience in Medical Office
• Knowledge of medical terminology
• Excellent people skills.
• Ability to work well and effectively with others, and to multitask.
• Excellent telephone and communication skills.
• Knowledge of CPT codes and different types of insurances (Medi-Cal/HMO/PPO).
• Ability to work quickly and under pressure.
• Customer service driven.
• Excellent time management skills, and a team player mentality.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Company Description

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.

The Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.