Frisco Landing Welcome Desk Coordinator

University of North Texas; Frisco (TX); On-site; USD 33,000 - 40,000; Full time

Job summary

University of North Texas at Frisco is seeking a Welcome Desk Supervisor to lead the Frisco Landing front desk. This in-person role acts as a friendly gatekeeper, assisting students with inquiries and troubleshooting issues while ensuring data accuracy and clear communication with unit leaders.

The position requires an Associate's degree and three years of office experience, proficiency in Microsoft Office, and strong communication skills, with FERPA compliance expected of student staff.

Qualifications

• Associate's degree and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.
• Exceptional customer service skills and ability to work under pressure.
• Proficient in Microsoft Office; strong communication and organizational abilities.

Responsibilities

• Be a positive front-facing presence at the Welcome Desk for visitors and students; assist with troubleshooting and process improvements.
• Maintain open communication with Frisco Landing departments to ensure up-to-date information is shared with the Welcome Desk team.
• Keep timely and accurate data on those who contact the Welcome Desk to support staff planning and funding decisions.
• Utilize FERPA training to handle student records with care and ensure FERPA compliance by student workers.
• Develop safety readiness training with UNT PD, Frisco PD and risk management to respond to emergencies.
• Implement training for Welcome Desk staff on UNT policies; provide scheduling, supervision, and performance evaluations.
• Act as a positive representative of UNT and a role model for the Welcome Desk team.

Skills

Customer service

Microsoft Office

Communication skills

Education

Associate's degree

Job description

Title

Frisco Landing Welcome Desk Coordinator

Employee Classification

Administrative Specialist

Campus

University of North Texas

Division

UNT-Student Affairs

SubDivision-Department

UNT-Div of Student Affairs

Department

UNT-DSA-Frisco-160110

Job Location

Frisco

Salary

36,500.00

FTE

1.000000

Retirement Eligibility

TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

Frisco Student Services delivers holistic and student-centered programs that support our students from the moment they walk through our doors until the day they walk across that stage as graduates. Working closely with faculty and industry partners, we strive to create an environment that cultivates the academic, personal and professional success of the UNT at Frisco population.

Position Overview

This in person position will serve as a positive and helpful presence as the Welcome Desk Supervisor for the front desk at Frisco Landing. This person will be the building gatekeeper and assist with trouble shooting/problem solving for student needs and maintain excellent communication channels with all unit leaders to ensure up to date information is shared with staff, students and visitors. The Welcome Desk Supervisor will ensure that timely and accurate data is collected and kept on those who communicate with the front desk. This person will supervise a team of student employees.

Minimum Qualifications

Associate's degree and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills And Abilities

Exceptional customer service skills. Intermediate Microsoft Office skills. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

Bachelors Degree Prior supervisory work or team lead to other peer workers Proficient in Microsoft Office suite, mainly Word, Excel, PowerPoint, TEAMS Excellent communication skills, particularly in helping to clarify complicated messages and repackage them in easy terms for front desk team or student/visitors

Job Duties

• Be a positive and helpful front facing presence to all who enter the building. A gatekeeper for visitors and students offering assistance wherever possible. Assist with trouble shooting and devising processes to keep Welcome Desk efficient.
• Keep frequent communication channels open with departments housed within Frisco Landing to ensure up to date information is shared with the Welcome Desk Team for optimal customer service delivery. Lead Welcome Desk Partner committee meetings to uncover deficiencies and improve collaboration.
• Ensure that timely and accurate data are kept at all times on those who approach and and communicate with the Welcome Desk so that appropriate assessment can be gathered, interpreted and shared with campus partners. This data is critical to determine funding for additional support.
• Utilize FERPA training to be able to handle student records with care and confidentially. Ensure student workers are well versed in FERPA rules to ensure compliance.
• Create a variety of safety readiness training working with UNT PD, Frisco PD and risk management to be able to respond to building emergencies and handle appropriately. Serve as a member of the UNT at Frisco Safety Committee.
• Implement all training for Welcome Desk staff on UNT policies and procedures and offer continued support, scheduling, supervision and timely performance evaluations.
• Act as a positive representative of the UNT and thus a constant role model for Welcome Desk team and other UNT employees.

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8-5, occasional evenings and Saturdays

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Benefits

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.