Area Desk Coordinator

University of North Texas - Denton; Denton (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

University of North Texas - Denton seeks an Area Desk Coordinator to manage front desk operations in on-campus housing. You will supervise student staff, coordinate front desk staffing, and ensure consistent customer service alignment with department standards.

The role requires an Associate's degree and several years of office experience, with strong Microsoft Office skills and budgeting knowledge. Monday–Friday schedule with occasional evenings/weekends may apply.

Qualifications

• Associate's degree and three years of office administration or business management experience or equivalent.
• Strong customer service and communication abilities.
• Proficiency in Microsoft Office and basic budgeting knowledge.

Responsibilities

• Supervise student staff and schedule front desk coverage.
• Coordinate front desk operations across on-campus housing areas.
• Maintain confidential records and produce regular reports.
• Deliver consistent customer service and assist residents and guests.

Skills

Customer service

Microsoft Office

Budgeting knowledge

Recordkeeping

Communication

Education

Associate's degree

3+ years office experience

Job description

Title: Area Desk Coordinator

Employee Classification: Administrative Specialist

Campus: University of North Texas

Division: UNT-Student Affairs

SubDivision-Department: UNT-Housing

Department: UNT-Housing-Admin-163800

Job Location: Denton

Salary: $33,312.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth.

We are the only university system based exclusively in the robust Dallas-Fort Worth region.

We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education.

We champion a people-first values-based culture where We Care about each other and those we serve.

We believe that we are Better Together because we foster an environment of respect, belonging, and access for all.

We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure.

Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas: Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe and all-embracing living environments, fostering student connections and campus engagement, and providing unique learning opportunities.

Position Overview

The Administrative Specialist ensures the implementation of consistent desk operations to meet the needs of residents and guests at all oncampus housing front desks through: supervision of assigned student staff; coordination of front desk staffing in an area of residence halls on campus; communicating regularly and collaboratively with departmental and campus partners; ensuring consistent application of customer service standards by student staff; and maintaining proper recordkeeping and documentation.

Minimum Qualifications

Associate's degree and three years of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

Exceptional customer service skills. Intermediate Microsoft Office skills. Knowledge of accounting/budgeting procedures. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize multiple assignments effectively. Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness. Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.

Preferred Qualifications

Previous experience in a Housing and Residence Life or similar experience with a residential population.

Job Duties

• Supervision: Maintains scheduling of student staff at front desks in their area; provides necessary coverage during business hours if needed. Directly responsible for time approval of assigned student staff. Coordinates with supervisor for selection, training, and evaluation of student staff. Administers regular feedback to supervisees, appropriately confronts and documents personnel problems. Coordinates regular 1on1 and group meetings.
• Coordinating residence hall desk operations: Coordinates residence hall front desk administrative processes and procedures. Communicates regularly with appropriate staff. Maintains appropriate confidentiality in student and staff matters. Maintains inventory of office supplies to support desk functions.
• Delivering customer service: Ensures the implementation of customer service standards set by the department to provide welcoming residential environments. Stays knowledgeable of departmental and University practices, programs, and services to meet student needs.
• Administrative support: Collaborates with residence hall staff (including community directors and lead custodians), peers (including desk coordinators and assignment coordinators), and other departmental and campus partners to meet the needs of residents in a smooth and responsive manner by ensuring the effective operation of the front desks. Participates in departmental projects and committees as assigned.

Physical Requirements

Communicating with others to exchange information.
Moving about to accomplish tasks or moving from one worksite to another.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8am to 5pm; Occasional evenings and weekends

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.