Frisco: Customer Experience & Creative Operations Lead

Retail Technologies; Frisco (TX); On-site; USD 68,000 - 101,000; Full time

Benefits offered by this job

Stock options

Learning budgets

Weekly coaching

Job summary

Retail Technologies in Frisco, TX is seeking a professional who can apply critical thinking and coaching to our fast-moving general operations. You will be on-site in Frisco, driving day-to-day activities, improving processes, and collaborating with leadership to turn ambiguous briefs into shipped, measurable outcomes.

Salary starts at $68,000–$101,000 with stock options, learning budgets, and weekly one-on-one coaching.

Qualifications

• Customer-focused outlook with strong interpersonal skills.
• Comfort navigating ambiguity when the brief arrives half-written.
• 4+ years of Customer Service reps experience.

Responsibilities

• Maintain day-to-day operations in Frisco, TX after launch buzz.
• Follow safety protocols and best practices.
• Own the day-to-day rhythm of general work in Frisco, TX.
• Turn ambiguous Creativity requests into measurable outcomes.
• Protect work-life balance and avoid debt to the team.
• Keep Creativity edge sharp as the TX market shifts.
• Communicate progress, blockers, and results to stakeholders and leadership.

Skills

Customer service

Interpersonal skills

On-site in Frisco

Critical thinking

Relocation willingness

Job description

Retail Technologies in Frisco, TX is seeking a professional who can apply critical thinking and coaching to our fast-moving general operations. You will be on-site in Frisco, driving day-to-day activities, improving processes, and collaborating with leadership to turn ambiguous briefs into shipped, measurable outcomes.

Salary starts at $68,000–$101,000 with stock options, learning budgets, and weekly one-on-one coaching.