Friendly Visitor Program Coordinator # 26-9-3

Leavenworth USD453; Leavenworth (KS); On-site; USD 28,000 - 40,000; Full time

Job summary

Leavenworth USD453 in Leavenworth County, KS, seeks a Friendly Visitor Program Coordinator to organize volunteer matches and monitor the program, ensuring seniors receive services and information.

The role includes supervising in-home visits, counseling on health insurance options as a SHICK counselor during Medicare open enrollment, and maintaining program data and reports for grant tracking.

Qualifications

• Organizes work, sets priorities, meets critical deadlines and follows up assignments with minimum direction.
• Possesses attention to detail and strong verbal and written communication skills.
• Collects data, maintains records and navigates the agency's reporting system.
• Ability to provide information and assistance in print, in person and by phone.
• Ability to relate to and communicate with older adults who are dependent on community services to remain in their own homes.

Responsibilities

• Coordinates Friendly Visitor Program.
• Telephones and conducts in-home visits for a caseload of up to 36 older adults.
• Serves as a certified SHICK counselor and assists older adults with information for insurance decision-making.
• All other duties as assigned.

Job description

LEAVENWORTH COUNTY JOB OPENING VACANCY #26-9-3 Posted 9-11-26 POSITION: Friendly Visitor Program Coordinator SALARY: $25.00/hour This position closes when filled

LEAVENWORTH COUNTY JOB DESCRIPTION POSITION: Friendly Visitor Program Coordinator

DEPARTMENT: Council on Aging PAY LEVEL: Level E Step 9 SALARY: $25.00 per hour EXEMPT/NON-EXEMPT: Non-Exempt SUPERVISOR: Social Work & Support Services Coordinator SUPERVISES: No ___________________________

Accountabilities

• 50% Coordinates Friendly Visitor Program
• 35% Telephones and conducts in-home visits for a caseload of up to 36 older adults
• 10% Serves as a certified SHICK counselor and assists older adults with information for insurance decision-making.
• 5% All other duties as assigned

SCOPE OF WORK

Under the general supervision of the Social Work & Support Services Coordinator, the Friendly Visitor Program Coordinator interviews, selects, trains, and monitors volunteers; assesses potential participants appropriateness for the program, and matches and monitors all volunteer matches. In addition, this position executes the OAA Title IIIB Telephone and Visitation program and tracks grant data regarding client interactions. The Friendly Visitor Program Coordinator promotes senior services and provides information to seniors about issues concerning their wellbeing, applicable program and benefits and serves as a Senior Health Insurance Counselor of Kansas (SHICK) to provide counseling during Medicare open enrollment.

KNOWLEDGE AND SKILLS

Organizes work, sets priorities, meets critical deadlines and follows up assignments with minimum direction. Possesses attention to detail and strong verbal and written communication skills. Collects data, maintains records and navigates the agencys reporting system. Ability to provide information and assistance in print, in person and by phone. Ability to answer questions and complete applications and forms to assist seniors. Ability to relate to and communicate with older adults who are dependent on community services to remain in their own homes.

HUMAN RELATIONS

• Establishes and maintains effective working relationships with the public, other agencies and or departments, supervisors, and co-workers.
• Possesses strong interpersonal skills.
• Communicates effectively, verbally and in writing with clients and co-workers.
• Establishes and maintains effective working relationships with clients, other agencies and or departments, supervisors, and co-workers.
• Maintains a friendly, professional working attitude while representing the agency.

ILLUSTRATIVE TASKS

1. Client and Volunteer tasks: Provide information and referrals, by phone and through home visits to client caseload. This includes, but is not limited to, answering questions, filling out applications and forms, explaining correspondence, applying for benefits, resolving issues with benefits (SSI, SS, VA, etc), acting as an advocate in any capacity, referring and making appointments for legal aid, gathering information to use as reference material, doing general assessments of client needs and explaining available services to them, following up with other agencies or the client to ensure that the client has received services, and discussing problems with family members when requested. Field incoming inquiries from community regarding client participation in program (phone calls, emails, and agency referrals) responding within 2 working days. All new potential clients will be phone screened within two working days of referral and if they are a potential match recipient scheduled for an in-home assessment. Contacts will be recorded in database within one working day of contact. Assess/interview potential volunteers through face to face interviews, preferably within 1 week of initial volunteer screening by Volunteer Coordinator.