Outreach Coordinator

City of Springfield, MA; Springfield (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

City of Springfield, MA is seeking a responsible, full-time Elder Affairs outreach worker to provide case management and assistance to seniors 60+ and their caregivers in Springfield. You will access Medicare, Medicaid, fuel assistance, and other services, under the Director of Elder Affairs.

Responsibilities include developing care plans, coordinating programs, maintaining confidential files, and advocating for seniors both at home and in the community.

Qualifications

• Bachelor's Degree in Social Work or related field; 1 year experience required, or 5 years of equivalent experience.
• Bilingual preferred.

Responsibilities

• Provides case management services and application assistance to seniors 60+ and caregivers.
• Develops care plans and makes referrals; maintains intake, assessment, progress notes, and client authorization forms.
• Advocates for seniors' rights and entitlements; may attend court cases with no family present.

Skills

Clear communication

Written communication

Flexibility and scheduling

Interpersonal skills

Community engagement

Team leadership

Knowledge of elder services

Policy & entitlement awareness

Curriculum development

Education

Bachelor's Degree in Social Work or related field

Equivalent combination of five years experience

Job description

Responsible, full-time outreach work performed under the direct supervision of the Director of Elder Affairs for a diverse population. Responsible for providing case management services and application assistance to Springfield seniors aged 60 and older, and their caregivers. Facilitates access to appropriate resources and services, including but not limited to: Medicare, Medicaid, fuel assistance, food stamps, housing, Social Security, transportation, legal services, financial planning, adult day health programs, and nursing homes. Work is performed under the supervision of the Director of Elder Affairs. Supervision is exercised over other employees.

• Provides all program-specific reports to the Director for review and submission as needed.
• Works to develop relationships with elders, staff, city departments and community agencies in an effective and meaningful manner.
• Coordinates the summer Farm Share Program, Brown Bag, Farmers’ Market Coupon Program, with community agencies.
• Coordinates support group meetings for those in need who have lost loved ones, have memory issues, changes in financial status, etc.
• Documents identified needs of clients and maintains up-to-date and confidential files.
• Prepares daily/monthly statistics and status reports for all clients.
• Develops care plans, makes appropriate referrals and provides basic care management. Files must include intake, assessment form, progress notes, and a signed client authorization form.
• Acquires applications/forms/instructions for public/private programs, explains entitlement and benefit programs, and explains all procedures, appeals and eligibility requirements.
• Assists seniors in the filling out of all appropriate and necessary applications and forms.
• Maintains copies of current and up-to-date applications, resource materials and handouts and distributes them in appropriate locations.
• Conduct home visits with clients to assess home safety, investigate claims, and assist with transportation.
• Advocate for seniors’ rights, entitlements, etc. May attend court cases to advocate for seniors when no other family member is present.
• Assists seniors and caregivers in providing for an environment to reduce social isolation, financial hardship, and promote ways to maintain their independence and involvement in the community.
• Plan, develop and implement a wide variety of educational forums for elders with regard to social, emotional and health awareness.
• Perform other related duties as required.

• Ability to express oneself clearly and concisely both orally and in writing.
• Extensive knowledge of senior programs, resources, and services
• Ability to maintain flexibility when scheduling, making home visits and overall travel plans.
• Must be able to relate well with older citizens and the community members.
• Extensive knowledge of social, cultural and recreational needs of elders.
• Strong interpersonal skills to handle sensitive and confidential information.
• Ability to be a team leader for the DEA outreach team.
• Knowledge of federal, state and local services available to older adults.
• Must be able to develop comprehensive curriculums that meet the needs of elders

• Bachelor's Degree in Social work or related field AND a minimum of one (1) year experience; OR any equivalent combination of five (5) years.
• Bilingual preferred.