Fresh Produce Associate: Customer-First Service

The Kroger Co.; Edgewood (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a Customer Service Associate to deliver outstanding shopping experiences, maintain a safe store environment, and support department goals. You will assist customers, promote products, and ensure freshness and quality throughout the store.

The role emphasizes teamwork, reliability, and safe operating practices in a busy retail setting, with opportunities to grow through hands-on training and exposure to store operations.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Current food handlers permit once employed.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions.
• Know products in the department and respond to questions with recommendations.
• Assist with preparation of produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get what they want and need.
• Prepare, package, label and inventory merchandise.
• Inspect products for quality and freshness and take action as needed.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Ensure temperature logs and proper temperatures in cases and coolers.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of accidents, safety risks or illegal activity.
• Work cooperatively in a fast-paced environment and manage conflict professionally.
• Provide honest and integral handling of customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Stress management

Effective communication

Basic math

Food handlers permit

Job description

The Kroger Co. is seeking a Customer Service Associate to deliver outstanding shopping experiences, maintain a safe store environment, and support department goals. You will assist customers, promote products, and ensure freshness and quality throughout the store.

The role emphasizes teamwork, reliability, and safe operating practices in a busy retail setting, with opportunities to grow through hands-on training and exposure to store operations.