French-Speaking Soccer Support Pro

Veo; Miami (FL); On-site; USD 47,000 - 50,000; Full time

Job summary

Veo is hiring for the Miami-based Customer Success team to help coaches, players, and fans get the most out of our AI-powered sports ecosystem. The role focuses on frontline support, solving customer issues via email, phone, and chat, and driving high satisfaction.

You will join a growing, fast-paced scale-up with global reach, working across two streams (Support & Retention) in a modern office environment in Miami and remotely from Copenhagen when needed.

Qualifications

• Fluency in French and English is a requirement.
• Experience in customer-facing roles.
• Experience with tech support and/or product support.
• Excellent written communication skills.
• Love of soccer.
• Passionate about helping people and making them succeed.
• Solution-oriented mindset and a structured approach to work.
• Familiarity with customer service tools is an advantage.

Responsibilities

• Respond to customer requests clearly and comprehensively via email, phone, and chat.
• Support the second line team by resolving general tickets and escalating complex issues.
• Adhere to KPIs for low response time, minimal backlog and high customer satisfaction.
• Provide feedback on customer issues for process improvements.
• Communicate feedback to the team using proper escalation channels.

Skills

French fluency

English fluency

Customer-facing

Tech support

Written communication

Soccer passion

People-oriented

Problem solving

Job description

Veo is hiring for the Miami-based Customer Success team to help coaches, players, and fans get the most out of our AI-powered sports ecosystem. The role focuses on frontline support, solving customer issues via email, phone, and chat, and driving high satisfaction.

You will join a growing, fast-paced scale-up with global reach, working across two streams (Support & Retention) in a modern office environment in Miami and remotely from Copenhagen when needed.