French Bilingual Help Desk Representative

TEKsystems; Detroit (MI); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Job summary

TEKsystems is seeking a French bilingual Help Desk Technician for a contract role based in Detroit, MI. The position will be 50/50 English and French, handling first-level support and logging calls in the Service Desk environment.

Responsibilities include issuing timely resolutions, escalation when necessary, and contributing to process improvements within Global Support Services. Remote work option noted, with comprehensive benefits and a pay rate of $22.00 per hour.

Qualifications

• 1st level help desk experience or equivalent.
• Excellent communication in English; French bilingual required.
• Familiarity with Active Directory, Office 365, and Windows environments.

Responsibilities

• Serve as single point of contact for technology support and log calls.
• Provide first-level resolution and escalate where needed to meet SLA.
• Maintain system availability and monitor service desk requests.
• Participate in process improvements for Global Support Services.

Skills

Help desk

Troubleshooting

Customer service

Active Directory

Office 365

Windows

Phone support

Ticketing system

Hardware

Job description

TEKsystems is looking for a French Bilingual Help Desk Technician. This role will be 50/50 English and French.

Description

• Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner.
• Communicates clearly and courteously with members calling for assistance, as measured by quality surveys, providing optimal customer satisfaction.
• Provides first-level support and problem resolution to technology customers with ultimate goal to provide resolution as close to customer level as possible.
• Logs information concerning calls into automated system to track history of calls and resolutions, utilizing personal computer (PC) and keyboard/mouse.
• Provides appropriate escalation of support requests to ensure meeting customers expectations.
• Provides input for process and procedure improvements for Global Support Services area to better serve customers.
• Completes tasks and assignments related to processes and improvements in Service Desk area of responsibility to provide complete customer satisfaction.
• Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business.
• Ensures network availability by monitoring and escalating system alerts and failures.
• Ensures member requests for technology systems are fulfilled within Service Level Agreement (SLA) timeframe, ensuring members have tools needed to perform their jobs

Skills

Help desk support, Troubleshooting, Customer service, Active directory, Office 365, windows, Phone support, Ticketing system, Hardware

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Detroit, MI.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Detroit, MI.

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.