Fremont Michigan Claim Support Assistant I

Fremont Insurance Company; Northern (KY); Híbrido; USD 26 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) plan with company match

Paid holidays and PTO

Resumo da oferta

Fremont Insurance Company is seeking a Claims Support Assistant I to join our hybrid claims team. You will handle complex payment processes, resolve issues, and support teammates to ensure accurate and timely claim outcomes.

The role emphasizes independent work, collaboration across teams, and a focus on operational excellence. You will process payments, review stop-pay requests, allocate funds in the claims system, and assist with deposits and reconciliations.

Qualificações

• High School Diploma or equivalent requirement.
• Three years of experience in processing, customer service or business administration.
• Excellent oral and written communication skills; ability to work independently and in a team.

Responsabilidades

• Process paperwork for outgoing checks.
• Investigate stop pay requests for accuracy.
• Allocate funds to correct coverage in the claim system.
• Balance and reconcile claim deposits and perform positive pay research.
• Review checks and redeposits to avoid esheatment.

Conhecimentos

Attention to detail

Customer service

Communication

Data entry

Teamwork

Formação académica

High School Diploma or equivalent

Ferramentas

PC software applications

Descrição da oferta de emprego

**Job Description:****Location:****Fremont, Michigan****Position Schedule / Shift:**Monday – Friday: 8:00 AM EST – 5:00 PM EST. In office reporting will rotate based on role responsibilities. All employees will be notified of in office reporting days as applicable. **Position Summary:**Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities make a direct impact on customer experience and the financial integrity of our claims operations. As a claims support assistant I, you'll take ownership of complex payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim outcomes. If you enjoy working independently, collaborating across teams, and contributing to continuous operational excellence, this role offers an opportunity to make a meaningful difference every day. **Key Responsibilities:** * Process paperwork for outgoing check* Investigate stop pay requests for accuracy* Accurately allocate funds to correct coverage in the appropriate Claim system* Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment* Review and research activity associated with positive pay processes* Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues* Balance and reconcile all claim deposits **Qualifications:** *Required* Education:* High School Diploma or equivalentOR* Three years of experience in processing, customer service or business administration* A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. Experience:* Working with P.C. software applications* Maintaining accurate files and records* Identification, investigation, and resolution of complex problems* Processing transactions and posting to appropriate accounts* Organizing and prioritizing multiple tasks* Communicating effectively (oral and written)* Using automated processing and computer systems* Gathering data and preparing reports* Auditing records, products, and computer files* Compose routine correspondence including letters and memos Knowledge of:* Claim processing functions* Claim processing system* Claim processing policy and procedures* Data processing techniques* Techniques used to audit data Skills and Ability to:* Successfully complete General Claims Training *Preferred* Skills:* The ability to multi-task various assignments at once* Keen attention to details* Excellent communication skills both oral and written* 1+ years of customer service experience* The ability to work independently* Banking experience preferred* The ability to work within a team environment* Excellent technical skills* Data entry skills **Work Environment:**This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an \"as needed\" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events*.* *Compensation* A Fremont Michigan Claim Support Assistant I earns a competitive hourly salary of $19.00 - $22.00, along with the opportunity for an annual company bonus incentive. *Benefits*At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness* Medical plans with multiple coverage options, including HSA eligibility.* Prescription drug coverage.* Dental and vision benefits.* Employee Assistance Program (confidential support services).Financial Protection & Insurance* Company-paid basic life insurance.* Optional supplemental life insurance and dependent coverage.* Short-term and long-term disability coverage.* Critical illness, accident, and pet insurance options. Retirement & Savings* 401(k) plan to support long-term financial goals. + 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. + Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. + Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.* Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave * Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. * + Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. + Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. * Paid Holidays: * + Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. + Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. * Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education* Tuition assistance (up to $5,250 annually; 80% covered by ACG).* Professional certification support with 100% reimbursement for eligible programs.* Opportunities for career development and advancement.Additional Perks* Complimentary AAA membership with roadside assistance and travel discounts.* Adoption assistance program. **Job Posting Period:**This position is expected to remain posted through October 24, 2026; however, it may close at any time once a qualified candidate pool is identified.