Fremont Michigan Claim Support Assistant I

acg; Fremont Township (MI); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical plans with HSA

401(k) plan with company match

Paid Time Off

Job summary

ACG is seeking a Claims Support Assistant I to join our Fremont, Michigan team. The role supports the Claims group with analytical, detail-driven work and ensures timely, accurate claim outcomes in an in-office setting that rotates per role needs.

As a hybrid position, you will handle complex payment processes, reconcile deposits, and collaborate across teams to maintain financial integrity and strong customer experience. A high school diploma or 3 years of relevant experience is required.

Qualifications

• High School Diploma or equivalent.
• OR
• Three years of experience in processing, customer service or business administration.

Responsibilities

• Process paperwork for outgoing check.
• Investigate stop pay requests for accuracy.
• Accurately allocate funds to correct coverage in the appropriate Claim system.
• Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment.
• Review and research activity associated with positive pay processes.
• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues.
• Balance and reconcile all claim deposits.

Skills

Multi-tasking

Attention to detail

Communication skills

Customer service

Independence

Banking experience

Teamwork

Technical skills

Data entry

Education

High School Diploma

Three years experience

Job description

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Location:

Fremont, Michigan

Position Schedule / Shift:

Monday - Friday: 8:00 AM EST - 5:00 PM EST. In office reporting will rotate based on role responsibilities. All employees will be notified of in office reporting days as applicable.

Position Summary:

Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities make a direct impact on customer experience and the financial integrity of our claims operations. As a claims support assistant I, you'll take ownership of complex payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim outcomes. If you enjoy working independently, collaborating across teams, and contributing to continuous operational excellence, this role offers an opportunity to make a meaningful difference every day.

Key Responsibilities:

• Process paperwork for outgoing check
• Investigate stop pay requests for accuracy
• Accurately allocate funds to correct coverage in the appropriate Claim system
• Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment
• Review and research activity associated with positive pay processes
• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues
• Balance and reconcile all claim deposits

Qualifications:

Required

Education:

• High School Diploma or equivalent
• OR
• Three years of experience in processing, customer service or business administration

A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Experience:

• W orking with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of complex problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effective ly (oral and written)
• Using automated processing and computer systems
• Gathering data and preparing reports
• Auditing records, products, and computer files
• Compose routine correspondence including letters and memos

Knowledge of:

• Claim processing functions
• Claim processing system
• Claim processing policy and procedures
• Data processing techniques
• Techniques used to audit data

Skills and Ability to:

• Successfully complete General Claims Training

Preferred

Skills:

• The ability to multi-task various assignments at once
• Keen attention to details
• Excellent communication skills both oral and written
• 1+ years of customer service experience
• The ability to work independently
• Banking experience preferred
• The ability to work within a team environment
• Excellent technical skills
• Data entry skills

Work Environment:

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events .

Compensation

A Fremont Michigan Claim Support Assistant I earns a competitive hourly salary of $19.00 - $22.00, along with the opportunity for an annual company bonus incentive.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution 4% of pay each pay day into your account; 100% vested after three (3) years of service.

Health Savings Account (HSA & Flexible Spending Accounts (FSA) options.

Time Off & Leave

Paid Time Off (PTO): Accrual-based, increases with tenure, eligible 90 days of employment.

Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.