Freight Unloader & Customer Service Associate

Kohl's; Muskegon (MI); On-site; USD 16,000 - 22,000; Full time

Job summary

Kohl's in Muskegon, MI is seeking a customer-focused associate to deliver excellent service and ensure store operations run smoothly. You will process freight, replenish shelves, and support omni-channel fulfillment while engaging customers and upholding Kohls brand standards.

Role requires a positive attitude, flexibility, and the ability to work days, nights, weekends, and holidays. No prior retail experience is required, and you must be at least 16 years old.

Qualifications

• Excellent customer service skills and ability to multi-task with strong attention to detail.
• Verbal/written communication and interpersonal skills.
• No retail experience required
• Must be 16 years of age or older
• Flexible availability, including days, nights, weekends, and holidays

Responsibilities

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohls brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
• Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
• Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience
• Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
• Accomplishing multiple tasks within established timeframes
• Following company policies, procedures, standards and guidelines
• Maintaining adherence to company safety policies for the safety of all associates and customers
• Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
• Other responsibilities as assigned

Skills

Excellent customer service

Multi-tasking

Verbal/written communication

Flexibility

16 years or older

Job description

Kohl's in Muskegon, MI is seeking a customer-focused associate to deliver excellent service and ensure store operations run smoothly. You will process freight, replenish shelves, and support omni-channel fulfillment while engaging customers and upholding Kohls brand standards.

Role requires a positive attitude, flexibility, and the ability to work days, nights, weekends, and holidays. No prior retail experience is required, and you must be at least 16 years old.