Freight Truck Dispatcher - Broker

Pembroke & Co., Inc.; Auburn (ME); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Short-term Disability Insurance

Life Insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Pembroke & Co., Inc. in south-central Maine is seeking a Freight Truck Dispatcher to manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and issues resolved quickly.

This hands-on role requires proven dispatch experience in trucking, the ability to adapt to delays, strong communication with drivers and internal teams, and a collaborative mindset within a close-knit, family-owned operation.

Qualifications

• 5+ years of hands-on tractor-trailer dispatch experience.
• Experience in carrier dispatch (CDL Class A drivers; dry van and/or flatbed) environment.
• Working knowledge of ICC regulations and safety awareness.
• Experience with Google Suite, Profit Tools, FourKites, and TMS Scheduling.
• Ability to troubleshoot and predict problems before they arise.
• Ability to think and act creatively to provide solutions in a fast-paced environment.
• Effective communication and strong organizational skills.

Responsibilities

• Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed
• Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups
• Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes
• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs quickly
• Partner with brokerage contacts and internal teams to ensure efficient load planning and execution
• Coordinate with brokerage department to qualify carriers and administer paperwork
• Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance
• Ensure compliance with applicable local, state, and federal regulations

Skills

Dispatch experience

CDL Class A

ICC compliance

Problem solving

Communication

Organizational skills

Tools

Google Suite

Profit Tools

FourKites

TMS Scheduling

Job description

Benefits:

• Short-term Disability Insurance


• Life Insurance


• 401(k)


• 401(k) matching


• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Position Overview

Supporting a growing, local, and family-owned transportation company, the Freight Truck Dispatcher will manage day-to-day dispatch for a growing team of Class A CDL drivers, keeping loads moving and solving issues as they come up. This role requires hands-on dispatch experience within the trucking industry and the ability to manage live loads, adjust to delays, and make quick decisions. This role is ideal for someone who is self-motivated, communicates effectively, and enjoys being part of a close-knit, collaborative team.

Key Responsibilities

• Dispatch and manage schedules for Class A CDL drivers, assign loads, and adjust schedules as needed


• Utilize TMS & logistic software to coordinate routes, loads, deliveries, and pick-ups


• Serve as the main point of contact for drivers and ensure all parties are informed of load status, delays, and changes


• Troubleshoot and resolve customer inquiries, delays, breakdowns, and rerouting needs in a timely manner


• Partner with brokerage contacts and internal teams to ensure efficient load planning and execution


• Coordinate with brokerage department to qualify carriers and administer paperwork


• Maintain accurate records, track load progress, and ensure on-time pickup and delivery performance


• Ensure compliance with applicable local, state, and federal regulations

What We’re Looking For

• 5+ years of hands-on tractor-trailer dispatch experience (required)


• Experience working in a carrier dispatch (CDL Class A Drivers; dry van and/or flatbed) environment


• Working knowledge of ICC regulations and safety awareness (preferred)


• Experience working with Google Suite, Profit Tools, FourKites, and TMS Scheduling (preferred)


• Ability to troubleshoot and predict problems before they arise


• Ability to think and act creatively to provide solutions in a fast-paced, time-sensitive environment


• Effective communication skills and an ability to interact with drivers, customers, and internal teams


• Strong organizational skills and an ability to work swiftly between multiple projects

What to Expect

• A reliable schedule (Monday through Friday, 8:00 AM – 5:00 PM and overtime opportunities available)


• A primary work location in south-central Maine


• Sitting for long durations (must be able to twist, turn, bend, stand, climb, kneel, and walk as required to perform the duties associated with the Dispatcher role)

Why Join Us?

• We are an established Maine-based company with 40 years of industry experience


• We have many long-tenured employees and believe in a community-focused culture


• We are committed to safety