Freight Specialist - New Orleans, LA

Jobs2Web; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Livingston is seeking a Freight Specialist to develop and operate our Air/Ocean and Import/Export service offerings. The role requires coordinating shipments, communicating with clients and suppliers, and resolving issues to ensure performance in the supply chain.

You will manage bookings, prepare shipping documents, track shipments, and work with branches to meet metrics. Requires 3–4 years in freight forwarding and strong knowledge of regulatory requirements.

Qualifications

• Self-motivated, assertive, and responds to branch metrics.
• Excellent knowledge of Freight Forwarding and regulatory requirements with at least 3-4 years in industry.
• Manages complex transactional or emotional customer situations promptly and professionally.
• Ability to work in a blended operations and customer development role.
• Operations knowledge in trucking and freight forwarding.

Responsibilities

• Coordinate the routing of import and export bookings with airline and ocean carriers.
• Timely preparation of rates and quotes for customers and overseas agents.
• Support development of existing and new customers by collaborating with Branch Manager and sales team.
• Prepare shipping documentation and process import/export docs to clearing agents.
• Track and trace shipments and resolve billing/shipping discrepancies.
• Act as liaison with Custom Brokers and Ocean/Air Terminal Operators.
• Support branches quarterly metrics and adherence to procedures.

Skills

Freight forwarding

Regulatory requirements

Customer service

Rate negotiations

Trucking knowledge

Air/Ocean shipments

Job description

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Join Livingston and it's growing International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 100 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that's why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!

The Freight Specialist will develop and operate our Air/Ocean and Import/Export service offerings. The individual will utilize their relationships, experience, problem solving, and analytical skills to help our customers. This position requires direct contact with our clients and our suppliers to ensure a high level of performance in the movement of goods through the supply chain. Arrange outbound/inbound cargo shipments from start to finish. Communicate with both internal and external customers. Investigate and resolve problem shipments. You will support and lead the department with freight management functions involving both import and export aspects of international transportation be it air, land or sea. This position provides a solid resources to build, adhere, and deliver service to internal and external customers within the Livingston network.

Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

• Coordinate the routing of import and export bookings with airline and ocean carriers
• Timely preparation of rates and quotes for customers and overseas agents
• Support the development of existing and new customers by working closely with your Branch Manager and the entire sales organization
• Collaborate and build relationships with customers, carriers, and agent representatives regarding air, ocean, import, and export products to strengthen service competitiveness
• Prepare all necessary shipping documentation related to international bookings and process all import/export documentation to clearing agents to include: (HAWB's, MAWB's, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.)
• Dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment
• Track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors
• Act as a liaison with Custom Brokers and agents, along with Ocean and Air Terminal Operators
• Support your branches quarterly metrics while obtaining if not exceeding your individual metrics
• Knowledge of company procedures and policies.

Knowledge, Skills, and Abilities

• Self-motivated, assertive, and responds to branch metrics
• Excellent Knowledge of Freight Forwarding and regulatory requirements with at least 3-4 years in industry. Reads, analyzes and interprets highly complex international regulations and procedures
• Manages complex transactional or emotional customer situations promptly and professionally
• Ability to work in a blended operations and customer development role
• Operations skills and experience in the trucking and freight forwarding industry
• Ability to negotiate rates in effort to route freight in the most cost effective manner

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Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.