Freight Services Coordinator — Customer & Admin Support

FedEx Freight; Everett (WA); On-site; USD 2,850,254 - 3,335,169; Full time

Job summary

FedEx Freight in Everett, WA is seeking an administrative associate to support customers and operations at the service center. You will handle documentation for freight movements, assist with inquiries by phone, email, and fax, and perform data entry and filing with accuracy.

This role requires strong communication, organization, and basic math skills. You will schedule pickups, generate freight bills, and coordinate with sales and operations to meet customer needs.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax, copier, scanner).
• Typing/data entry skills preferred.
• PC experience with the ability to learn required computer systems/programs.

Responsibilities

• Perform administrative/clerical tasks: files, copying, imaging, answering phones, data entry, mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including pickup/delivery needs and service options.
• Enter freight shipment info into systems, generate/verify freight bills.
• Administer freight pickup processes and related documentation.
• Assist customers via phone, email, and fax with inquiries and issue resolution.
• Make freight delivery appointments as needed.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and drivers, managing check-ins and drop-offs.
• Communicate with sales/ops to meet customer needs and resolve issues.
• Reconcile cash and checks, prepare deposits, COD remittance.

Skills

Customer service

Phone skills

Data entry

Time management

Teamwork

Microsoft Office

Education

High school diploma or GED

Tools

General office software

Job description

FedEx Freight in Everett, WA is seeking an administrative associate to support customers and operations at the service center. You will handle documentation for freight movements, assist with inquiries by phone, email, and fax, and perform data entry and filing with accuracy.

This role requires strong communication, organization, and basic math skills. You will schedule pickups, generate freight bills, and coordinate with sales and operations to meet customer needs.