Freight Records Supervisor

Ashley Furniture Industries; Ecru (MS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid Time Off

Generous Employee Discount on home

Professional Development Opportunities

Tuition Assistance

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Distribution Holdings is seeking a Freight Records Supervisor to lead a team responsible for imaging, conversion, and records management across Ashley’s organization.

The role focuses on accuracy, accessibility, and compliance while driving efficiency, quality, and excellent customer service in a fast-paced environment. Office-based in Mississippi with opportunities for professional development.

Qualifications

• Bachelor's degree or equivalent work experience in accounting, finance, business, or related field.
• Minimum two years of supervisory experience in operations or records management.
• Experience with document imaging or electronic records systems is preferred.

Responsibilities

• Supervise and support a team of document imaging specialists responsible for converting hard-copy records into digital formats.
• Oversee document conversion services, data accuracy, system support activities, and project coordination.
• Monitor workloads and allocate resources to maximize productivity and service levels.
• Ensure adherence to standard operating procedures, quality standards, and record retention requirements.
• Evaluate and recommend improvements to document management systems and business processes.
• Support the implementation, administration, and ongoing effectiveness of electronic records management solutions.
• Manage employee performance through coaching, development, performance reviews, and corrective actions when necessary.
• Assist with hiring, onboarding, training, succession planning, and employee engagement initiatives.
• Maintain accurate timekeeping, attendance, and scheduling practices to support business operations.
• Partner with leadership to communicate departmental goals, priorities, and organizational updates.
• Drive continuous improvement efforts to enhance efficiency, quality, and customer service.

Skills

Attention to detail

Leadership

Process improvement

Microsoft Office proficiency

Document management systems

Education

Bachelor's degree in Accounting, Finance, Business, or related field

Tools

Microsoft Office

Document management systems

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary

Ashley Distribution Holdings is seeking a detail-oriented and results-driven Freight Records Supervisor to lead a team responsible for document imaging, records management, and document conversion services. This position plays a critical role in ensuring the accuracy, accessibility, and integrity of business records while supporting operational and compliance needs across the organization. The Freight Records Supervisor provides daily leadership to a team of imaging specialists, drives process improvements, and oversees electronic document management systems and related automation tools.

Responsibilities

• Supervise and support a team of document imaging specialists responsible for converting hard-copy records into digital formats.
• Oversee document conversion services, data accuracy, system support activities, and project coordination.
• Monitor workloads and allocate resources to maximize productivity and service levels.
• Ensure adherence to standard operating procedures, quality standards, and record retention requirements.
• Evaluate and recommend improvements to document management systems and business processes.
• Support the implementation, administration, and ongoing effectiveness of electronic records management solutions.
• Manage employee performance through coaching, development, performance reviews, and corrective actions when necessary.
• Assist with hiring, onboarding, training, succession planning, and employee engagement initiatives.
• Maintain accurate timekeeping, attendance, and scheduling practices to support business operations.
• Partner with leadership to communicate departmental goals, priorities, and organizational updates.
• Drive continuous improvement efforts to enhance efficiency, quality, and customer service.

Qualifications Required

Education

• Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent work experience.

Experience

• Minimum of two years of experience leading teams and managing business processes.
• Previous supervisory experience in a similar operational or records management environment preferred.

Additional Qualifications, Preferred

• Strong attention to detail and organizational skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Experience working with document management or electronic records systems.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications and related business systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to outstanding customer service and collaborative teamwork

Work Environment

• This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.