Retail Fulfillment Center Operations Manager

Ashley Global Retail; St. Louis (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, Vision, EAP

Paid Time Off

Employee Discount

Professional Development

Tuition Assistance

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture is seeking an RFC Operations Manager to direct daily warehouse operations across receiving, picking, packing, and shipping to satisfy customer delivery commitments. You will mentor Supervisors, drive KPI performance, and uphold safety standards in a fast-paced distribution center.

This role emphasizes Lean Six Sigma process improvement, cost control, and collaboration with transportation teams to optimize loads and contractor utilization in a large and dynamic retail fulfillment

Qualifications

• 4 years of experience in distribution managing a fleet, delivery contractors, 3PL experience.
• Company-issued industrial vehicle license or ability to obtain within 30 days.
• Knowledge of LEAN, Six Sigma, Kaizen Process Improvement methodology.
• Ability to thrive in an ambiguous environment.
• Action oriented and deadline-driven

Responsibilities

• Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments.
• Monitor real-time performance and adjust staffing/workflows to meet volume fluctuations.
• Ensure on-time fulfillment of store replenishment orders and inventory accuracy.
• Coordinate with transportation teams to optimize loading schedules and carrier utilization.
• Lead and develop Operations Supervisors for KPI achievement and safety.
• Drive safety culture and ensure OSHA compliance.

Skills

Fleet management

Delivery contractors

3PL experience

Logistics knowledge

Lean Six Sigma Kaizen

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business – we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary:

The Retail Fulfillment Center (RFC) Operations Manager directs the daily production activities of various warehouse departments. This position will lead and mentor RFC Operations Supervisors to achieve overall performance goals for production, labor, cost, quality and safety. The RFC Operations Manager is accountable for safety, quality and productivity as well as the facility and equipment.

Responsibilities:

Operations Leadership & Execution

• Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments
• Monitor real-time operational performance and adjust staffing and workflows to meet volume fluctuations
• Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy
• Coordinate with transportation teams to optimize loading schedules and carrier utilization
• Lead, coach, and develop Operations Supervisors responsible for departmental performance and KPI achievement
• Champion a safety-first culture and ensure compliance with all OSHA regulations and company safety policies
• Conduct performance evaluations, hold team accountable to standards, and identify high-potential talent for succession planning
• Lead incident investigations and implement corrective actions to prevent safety incidents

Continuous Improvement & Performance Management

• Drive achievement of KPIs including units per hour, order accuracy, on-time shipment, and labor productivity
• Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency
• Manage departmental operating budget and control labor, equipment, and supply costs
• Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers

Qualifications:

• 4 years of experience in distribution managing a fleet, delivery contractors, 3PL experience and background in logistics, Required
• Company-issued industrial vehicle license, or ability to obtain within 30 days, Required
• Knowledge of LEAN, Six Sigma, Kaizen Process Improvement methodology
• Ability to thrive in an ambiguous environment
• Action Oriented - dedicated to making and meeting deadlines

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Corporate Social Responsibility

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.