Freight Payment Analyst

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading transportation and distribution company is seeking a Freight Payment Analyst I to manage customer accounts and ensure timely payments. The role involves resolving discrepancies, communicating with customers, and maintaining accurate records. Ideal candidates will have strong analytical skills and proficiency in MS Office, particularly Excel. Join a family-owned business that values outstanding service and offers a dynamic work environment.

Qualifications

• Must possess strong analytical and time management skills.
• Professional written and verbal communication skills required.

Responsibilities

• Manage/reconcile customer accounts for timely payments.
• Resolve discrepancies via customer communication.
• Document customer interactions and actions taken.

Skills

Analytical Skills

Time Management

Professional Communication

Attention to Detail

Education

HS Diploma or equivalent

Tools

MS Office

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

The primary responsibility of the Freight Payment Analyst I is to manage/reconcile customer accounts that are billed through a 3rd party or via EDI in order for the account to be paid in a timely, efficient manner. Customer contacts are made via telephone, e-mail, payment websites and TMS portals.

The responsibilities of the position include, but are not limited to:

• Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked.
• Develop an understanding of the Customer specific invoicing requirements including EDI 204,214 and 210 of the assigned accounts.
• Establish best practices for each account in order to properly manage the reconciliation process. Develop and utilize customized reports as needed.
• Retrieve invoice status on customer websites, e-mailing and calling customers to resolve discrepancies.
• Correct invoicing issues with proper attention to detail, identify root cause and work to prevent recurrence.
• Upload documents and provide any additional information through the established carrier resolution process of the customer's web portal.
• Document the collections system to reflect all customer notes and actions taken.
• Set and adhere to appropriate follow-up dates in order to ensure timely payment.
• Interact with multiple internal teams in order to research and resolve Customer disputes.
• Properly defend charges when a customer dispute is not valid.
• Respond to external and internal customer inquiries in a timely and professional manner.
• Evaluate credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet.
• Additional responsibilities as assigned.

To be qualified for this position, you must possess the following:

• HS Diploma or equivalent
• Strong analytical and time management skills
• Professional written and verbal communication skills
• Knowledge of MS Office, especially Outlook, Excel, and Word
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.