Freight Forwarding Operations and Customer Service Agent - Ocean Imports

The Peninsular and Oriental Steam Navigation Company; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

DP World is seeking a Freight Forwarding Operations and Customer Service Agent - Ocean Imports to build strong relationships with key customers and resolve issues, ensuring satisfaction. You will manage file creation, documentation, and coordination with airlines, ocean lines, and partner agents to deliver reliable service.

You will monitor estimates, margins, and invoicing while supporting export/import processes and emergency responses to keep transportation files running smoothly.

Qualifications

• Graduate in any field.
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Freight Forwarding experience is mandatory.

Responsibilities

• Manage file creation and services for freight forwarding and logistics.
• Assist with account start-up and liaison with sales for required documentation.
• Monitor weekly estimates, profit margins, and invoicing for compliance.
• Assist clients with export/import documentation to ensure proper execution.
• Provide flight/sailing details to guarantee information flow.
• Liaise with Airlines/Ocean lines to secure capacity and cost.
• Coordinate with DP World internal Network and external Partner Agents.
• Act quickly on emergency situations in Air/Ocean files.
• Network with Operations colleagues to support workflow overload.

Skills

Freight Forwarding

Customer Service

Documentation

Logistics Coordination

Education

Bachelor's degree or equivalent

Job description

Freight Forwarding Operations and Customer Service Agent - Ocean Imports

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Freight Forwarding Operations and Customer Service Agent - Ocean Imports builds and maintains strong relationships with key customers, addressing their concerns, resolving issues and ensuring their satisfaction.

They also continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES

• Manage file creation and all services associated with freight forwarding and logistics
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Graduate in any field
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Freight Forwarding experience is mandatory

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World iscommitted to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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