Freight Brokerage Strategic Account Manager

Ryder System, Inc.; Fort Worth (TX); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. in Fort Worth, TX seeks a Freight Brokerage Strategic Account Manager to lead a portfolio of customers by developing transportation providers and a carrier coverage strategy, while engaging cross-functional teams to build a network of service providers and foster strong customer relationships.

Key duties include building carrier relationships, mentoring SMAs, tendering, dispatching, negotiating rates to hit margins, and planning coverage for loads to meet client deadlines.

Qualifications

• H.S. Diploma/GED required.
• Bachelor's degree in business, logistics, or related field preferred.
• 3+ years of business-related experience required.
• MS Office (Outlook, Excel, Word, PowerPoint) intermediate level required.

Responsibilities

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity.
• Mentor a small group of SMAs and support carrier issue resolution; manage staffing performance and development.
• Tender loads, create loads, set appointments, dispatch, track and trace loads, solve problems, and communicate with carrier/customer as needed.
• Negotiate rates with transportation providers to ensure margins meet commission targets and account goals.
• Plan and schedule coverage for loads to ensure customer needs are met within the agreed time.

Skills

Communication skills

Problem solving

Relationship building

Customer service

Negotiation

Competitive spirit

Self-motivation

Attention to detail

Team player

Multitasking

Leadership

People development

Education

High school diploma or GED

Bachelor's degree in business, logistics, or related field

3+ years of related experience

MS Office (Outlook, Excel, Word, PowerPoint) Intermediate

Tools

MS Office

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description

Summary

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Essential Functions

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
• Leads small group of SMA's as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team
• Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
• Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period

Additional Responsibilities

• Continuous improvement in all segments of the business
• Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.
• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills, Required
• Demonstrates problem solving skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Demonstrates customer service skills, Required
• Effective negotiation skills, Required
• Competitive nature and the drive to contribute to winning culture, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Detailed oriented with excellent follow-up practices , Required
• Ability to work independently and as a member of a team , Required
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Ability to lead/manage others, Required
• Ability to inspire and develop staff, Required

Qualifications

• H.S. Diploma/GED, Required
• Bachelor's degree in business, Logistics, or related field of study, Preferred
• 3 years or more in Business related experience, Required
• MS Office (Outlook, Excel, Word, PowerPoint, etc) Intermediate, Required

Travel

• Yes, 1-10%

Job Category

Inside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

55000

Maximum Pay Range:

55000

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .