Freight Brokerage Strategic Account Manager

3PL Hub; Tempe, Northern (AZ, KY); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Life insurance

Job summary

Ryder is seeking a Freight Brokerage Strategic Account Manager to operate and support a portfolio of customers by developing transportation providers and a carrier coverage strategy. You will engage cross-functional teams to build a provider network that sustains strong customer relationships.

You will mentor SMAs, handle load tenders, negotiate rates, and ensure on-time coverage while maintaining compliance with regulations. This role is salaried, based in Tempe, AZ, with comprehensive benefits.

Qualifications

• The candidate holds a HS diploma or GED and preferably a BA/BS in business, logistics, or related field.
• 3+ years in business-related experience is required.
• Intermediate MS Office (Outlook, Excel, Word, PowerPoint) skills are required.
• Experience with carrier networks and freight brokerage is a plus.

Responsibilities

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio.
• Mentor a small group of SMAs and manage carrier-related issues and performance development.
• Tender, create, dispatch, and track loads, and communicate with carriers and customers.
• Negotiate rates to achieve margins and account goals.
• Plan and schedule coverage to meet customer needs within agreed timelines.

Skills

Strong communication

Problem solving

Relationship building

Customer service

Negotiation

Leadership

Time management

Multi-tasking

Staff development

Team collaboration

Education

HS Diploma/GED

Bachelor's in business/logistics

3+ years relevant experience

MS Office (Outlook, Excel, Word, PowerPoint) intermediate

Tools

MS Office

TMS

Job description

Job Description

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Summary

The Freight Brokerage Strategic Account Manager will be responsible for operating and supporting a portfolio of new and existing customers through the development of transportation providers. Develop a carrier coverage strategy and have full autonomy for supporting a customer's transportation coverage needs. Directly engage with cross functional teams as needed to build a network of service providers that allows them the ability to foster an effective customer relationship.

Essential Functions

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
• Leads small group of SMA's as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team
• Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
• Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer's needs are met in the agreed upon time period

Additional Responsibilities

• Continuous improvement in all segments of the business
• Schedules and dispatches while ensuring compliance of Federal, State, and Local regulations. Responsible for timely updating of load statuses to the TMS.
• Maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level while having availability 24/7/365 for responsibilities
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills, Required
• Demonstrates problem solving skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
• Demonstrates customer service skills, Required
• Effective negotiation skills, Required
• Competitive nature and the drive to contribute to winning culture, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Detailed oriented with excellent follow-up practices , Required
• Ability to work independently and as a member of a team , Required
• Capable of multi-tasking, highly organized, with excellent time management skills, Required
• Ability to lead/manage others, Required
• Ability to inspire and develop staff, Required

Qualifications

• H.S. Diploma/GED, Required
• Bachelor's degree in business, Logistics, or related field of study, Preferred
• 3 years or more in Business related experience, Required
• MS Office (Outlook, Excel, Word, PowerPoint, etc) Intermediate, Required

Travel

• Yes, 1-10%

Job Category

Inside Sales

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensationranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

55000

Maximum Pay Range

55000

Benefits Information

Ryder offers comprehensive health and welfare benefits.

• medical
• prescription
• dental
• vision
• life insurance
• disability insurance options
• paid time off for vacation
• paid time off for illness
• paid time off for bereavement
• paid time off for family and parental leave
• tax-advantaged 401(k) retirement savings plan

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.