Freight Brokerage Operations Manager

Legend Logistics LLC; Mansfield (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Legend Logistics LLC, based in Mansfield, Texas, seeks a Freight Brokerage Operations Manager to oversee daily brokerage activities, match freight with carriers, manage load tenders, and ensure on-time pickup and delivery. The role requires hands-on leadership on-site and a focus on communication, accountability, and execution.

You will negotiate rates, monitor margins, maintain accurate records in the transportation management system, and coach team members to improve workflows while upholding

Qualifications

• Must have freight operations and brokerage experience.
• Experience with load planning, carrier sourcing, and rate negotiation.
• Strong communication and customer service skills.
• Knowledge of trucking industry practices and DOT regulations.
• Ability to lead a fast-paced on-site team in Mansfield, TX.
• Proficient with TMS, spreadsheets, and basic reporting.
• Previous freight brokerage or transportation operations management preferred.
• High school diploma required; logistics coursework a plus.

Responsibilities

• Match customer freight with appropriate carriers and confirm tenders.
• Manage load tenders and ensure on-time pickup and delivery.
• Monitor shipment status and resolve service issues.
• Proactively communicate with drivers, dispatchers, and customers.
• Negotiate rates and track margins.
• Update Transportation Management System and maintain documentation.
• Coach team members and optimize workflows.
• Support compliance with safety and regulatory standards.
• Build strong customer relationships and repeat business.

Skills

Load planning

Carrier sourcing

Rate negotiation

Shipment tracking

Routing optimization

Team supervision

Customer service

Data & systems

DOT regulations

Safety standards

On-site work

Education

High school diploma

Logistics/supply chain/business education

Tools

TMS software

Job description

Legend Logistics LLC is a Mansfield, Texas-based freight brokerage specializing in heavy haul, over-dimensional, construction equipment, and complex transportation solutions throughout the United States.

We’ve built Legend around a simple philosophy: Service Over Price.

Our team works as an extension of our customers’ businesses, managing transportation from initial planning and carrier sourcing through delivery. Whether it’s a single piece of equipment or a multi-load project involving hundreds of pieces, our focus is communication, accountability, and execution.

Legend has grown by developing long-term relationships with customers and carriers rather than treating transportation as a transaction. Our experienced operations team understands the challenges involved with specialized freight, including equipment requirements, permitting, scheduling, load coordination, and time-sensitive project moves.

As we continue to grow, we’re investing in our people, technology, processes, and freight agent network while maintaining the hands-on service that built our reputation.

Role Description

The Freight Brokerage Operations Manager is a full-time, on-site role based in Mansfield, TX. This role oversees daily freight brokerage activities, including matching customer freight with appropriate carriers, managing load tenders, and ensuring on-time pickup and delivery. The manager monitors shipment status, resolves service issues, and communicates proactively with drivers, dispatchers, and customers. Responsibilities include negotiating rates, tracking margins, updating transportation management systems, and maintaining accurate documentation. The role also involves optimizing operational workflows, supporting compliance with safety and regulatory standards, coaching team members, and contributing to strong customer relationships and repeat business.

Qualifications

• Freight operations and brokerage skills, including load planning, carrier sourcing, rate negotiation, and shipment tracking.
• Logistics and transportation management skills, such as routing optimization, scheduling, and coordination with repair and parts teams.
• Operational leadership skills, including team supervision, performance monitoring, process improvement, and problem-solving.
• Customer service and communication skills to manage client expectations, provide updates, and handle service issues professionally.
• Data and systems skills, including proficiency with transportation management systems, spreadsheets, and basic reporting tools.
• Knowledge of trucking industry practices, DOT regulations, and safety standards; familiarity with heavy equipment and truck repair is beneficial.
• Ability to work on-site in Mansfield, TX, in a fast-paced environment, prioritize multiple tasks, and make timely decisions.
• High school diploma or equivalent required; additional education in logistics, supply chain, or business is a plus.
• Prior experience in freight brokerage, dispatch, or transportation operations management is strongly preferred.