Afterhours Operations Manager

Bosslgx; Cincinnati (OH); Remote; USD 20,664 - 34,440; Part time

Job summary

A freight brokerage firm is looking for a part-time Afterhours Operations Manager to ensure efficient operations during evenings and weekends. This role involves communication with carriers and maintaining updated information in the system. Ideal candidates will have strong customer service skills, the ability to solve problems proactively, and proficiency in Microsoft tools. Additionally, candidates must have high-speed internet access. Join our team and contribute to our growing success!

Qualifications

• Ability to handle problems and make corrective decisions on the fly.
• Capability to prioritize and handle multiple tasks thoroughly.
• Committed to company success.
• High speed internet with a static IP address.
• Cell phone.

Responsibilities

• Ensure night/weekend loading goes as planned.
• Answer phones and communicate with stakeholders.
• Conduct routine check calls and temperature checks.

Skills

Excellent customer service

Attention to detail

Problem solving

Organization

Prioritization

Education

High school diploma; college preferred

Tools

Microsoft Windows

Microsoft Outlook

Job description

Boss Logistics is currently seeking a part-time, work-from-home Afterhours Operations Manager. This position is primarily responsible for ensuring night/weekend loading goes as planned, answering phones, and communicating between all parties involved: carriers, shippers, receivers and sales team. This position will also be responsible for conducting routine check calls and temperature checks with carriers during transport.

Additional responsibilities include but are not limited to:

• Accurately entering and maintaining up-to-date information in the system.
• Frequent use of Windows based computer programs and multiple telephone lines.
• Providing directions and information to carriers.
• Proactively solving problems before they happen.

This position requires the capacity to work nights and weekends with times varying based on need; typically 5pm EST to 12am EST or later.

Requirements

• High school diploma; college preferred but not required.
• Capability to handle problems and make corrective decisions on the fly.
• Ability to prioritize and handle multiple tasks thoroughly.
• Excellent customer service and attention to detail.
• Great organization and follow-up skills.
• Committed to company success.
• Proficient in Microsoft Windows.
• Proficient in Microsfoft Outlook.
• High speed internet with a static IP address.
• Cell phone.

About the Company

Boss Logistics is an award winning premier freight brokerage & ranked among America's fastest growing companies 2 years in a row. Started in 2013, Boss Logistics was built on a foundation encompassing over 15 years of industry experience. Our co-founders' mutual vision was to build a trusted and reliable brokerage that places integrity and customer service first. Since our inception, we've grown into a multi-million dollar company arranging and coordinating truckload transportation services for thousands of customers across North America. Leveraging our fully vetted and qualified carrier network to optimize efficiencies is just one of the many ways Boss works smarter to provide solutions for our customers. Our teams relentless commitment to providing a pinnacle experience for customers and carriers, is the keystone to our success. Our 2 flagship offices are located in Austin, TX & Cincinnati, OH, but we also have several remote-based leaders around the country. We are looking for people that are excited to join our growing team and what we have to offer. We hope its you!

WHAT IS LOGISTICS?

Look around you. Everything from your computer to the food in your stomach was shipped on a truck. Logistics is the process of moving products & food from one location to another. We aren't talking about small packages that the mailman brings. Boss goes bigger and focuses on the semi-trucks packed with products that fill up warehouses and your local grocery store. We manage everything for our customers so they can have peace of mind. It's what we do, and we do it the best.

WHAT IS A FREIGHT BROKER?

A freight broker is essentially the middle man between a customer, a trucking company, a shipper, and a receiver. Brokers operate as the a ring leader, managing all aspects of the show. Negotiating prices with your customer. Contracting/booking a trucking company to pick up and deliver your customers products -- at a lower negotiated rate. Coordinating pick-up and delivery times and appointments. Tracking shipments that are in transit. And most importantly keep your customer updated during transit, ensuring they are happy and have peace of mind. Brokers make their money on the margin - the difference in price that your customer pays you minus what you pay a truck to perform those services. Customers pay this premium to you, the broker, because you make their life easier and keep their business running smooth.