Freight Audit & Billing Manager

Zohorecruit; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Team Up is seeking a Freight Audit & Billing Manager to own end-to-end billing for a German international shipping company, with a remote setup. The role focuses on auditing carrier invoices, recovering incorrect charges, and re-billing customers while driving process improvements and automated systems.

You will define billing requirements, work with developers on system rollout, mentor a Billing Specialist, and prepare monthly executive reports, ensuring accurate invoicing and timely

Qualifications

• 4+ years in billing, freight audit, revenue operations, finance operations, or carrier/back-office roles.
• Experience in a carrier, freight forwarder, ecommerce/logistics, or shared service center preferred.
• Proven end-to-end ownership of billing or reconciliation processes.
• Confident disputing charges with large organizations and following up persistently.

Responsibilities

• Audit all incoming carrier invoices from FedEx, UPS, DHL Express, PostNL, and Deutsche Post.
• Review invoices for surcharges, dimensional weight corrections, address corrections, duty and tax back-charges, and other charges.
• Identify and dispute unjustified carrier charges and pursue resolution.
• Track disputed charges and ensure credits are received.
• Ensure legitimate carrier charges are re-billed to the correct customer.
• Monitor and drive collection of open billing items to prevent uncollected costs.
• Own customer-side billing in later phase, including invoicing rules, credits, refunds, dunning, and collections.
• Lead the Billing Specialist, define daily routines, answer questions, review work quality.
• Document all billing processes and prepare monthly MD reports on audit coverage and open items.
• Collaborate with software developers to implement billing system requirements and automation.

Skills

Billing

Freight audit

Data analysis

Process ownership

Dispute charges

Automation

Mentoring

Excel/Google Sheets

Tools

Excel/Google Sheets

CSV exports

Job description

At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles.

Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community.

Job Description

This is a remote position.

We are looking for a Freight Audit & Billing Manager to join a growing German international package forwarding and shipping company. The company enables customers worldwide to shop from German and European online stores and have their purchases delivered internationally.

You will take end-to-end ownership of carrier and customer billing, with an initial focus on auditing carrier invoices, recovering incorrect charges, and ensuring complete re-billing to customers. The role will also lead billing process improvements and the development of automated billing systems.

Your Duties:

• Audit all incoming carrier invoices, including invoices from FedEx, UPS, DHL Express, PostNL, and Deutsche Post.
• Review carrier invoices for surcharges, dimensional weight corrections, address corrections, duty and tax back-charges, and other incorrect charges.
• Identify and dispute unjustified carrier charges and follow up persistently until resolution.
• Track disputed charges and ensure agreed credits are actually received.
• Ensure every legitimate carrier charge is re-billed to the correct customer.
• Monitor and drive collection of open billing items to ensure carrier costs are not left uncollected.
• Own customer-side billing as the second phase of the role, including rules for correct and complete invoicing of shipments and services, credits, refunds, dunning, and collection of unpaid customer balances.
• Own day-to-day communication with carrier billing and account teams.
• Prepare data and analyses for carrier rate negotiations together with the Managing Director.
• Define requirements and priorities for the internal billing module.
• Work closely with software developers to implement billing system requirements, including specifications, testing, and rollout.
• Support the automation of invoice import, audit rules, and customer re-billing.
• Functionally lead the part-time Billing Specialist by defining daily routines, answering questions, and reviewing work quality.
• Document all billing processes.
• Prepare a monthly report for the Managing Director covering audit coverage, recovered amounts, uncollected charges, dispute win rate, and open items.
• Identify opportunities to replace manual checks and spreadsheets with automated billing processes.
  

Requirements

• 4+ years of experience in billing, freight audit, revenue operations, finance operations, or carrier/forwarder back-office roles.
• Experience ideally within a carrier, such as DHL, UPS, FedEx, or TNT; freight forwarder; e-commerce/logistics company; telecom; or shared service center.
• Proven experience owning a process end to end, including building, fixing, or documenting billing or reconciliation processes.
• Confident disputing charges with large organizations and following up persistently until resolution.
• Strong Excel/Google Sheets skills and experience working with large invoice data files, CSV exports, and reconciliations.
• Experience writing requirements for or working closely with software developers, or a strong affinity for systems and automation.
• Fluent written and spoken English, as all carrier and internal communication is in English.
• Structured, numbers-driven approach with high attention to detail.
• Ability to identify small discrepancies and incorrect charges accurately.
• First experience guiding or mentoring a junior colleague, or the maturity and ambition to do so.