Account Manager

RWB Trucking LLC; Woodridge (IL); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

RWB Trucking LLC is seeking an experienced Account Manager to grow a large, multi-modal account base and drive revenue for our brokerage services. You will maintain strategic relationships with key shippers and lead efforts to deliver on-time, cost-efficient transportation solutions.

The role requires building trust with customers, coordinating across carriers, and working in a fast-paced logistics environment to meet delivery commitments and service levels.

Qualifications

• 3-5+ years in 3PL, transportation, freight brokerage, or supply chain, with customer-facing experience.
• Proven ability to build and maintain customer relationships and drive retention/growth.
• Strong understanding of truckload, LTL, and other transportation solutions.
• Experience coordinating shipments, resolving issues, and enhancing service/profitability.
• Proficient in CRM/TMS and Microsoft Office.
• Excellent communication, organization, and relationship-building skills.
• Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.

Responsabilités

• Manage and grow assigned accounts across multiple transportation modes.
• Maintain strong customer relationships and ensure timely follow-ups.
• Quote freight and negotiate rates with customers and carriers.
• Coordinate with carrier sales and operations to cover loads and meet delivery commitments.
• Track shipments and provide proactive status updates to customers.
• Resolve service issues, claims and billing questions quickly.
• Review account performance and identify opportunities to grow business.
• Identify cross-sell opportunities across modes (FTL, LTL, flatbed, drayage).
• Hold regular business reviews with key customers.
• Keep CRM and TMS records accurate and up-to-date.
• Collaborate with sales on new opportunities and customer visits.

Connaissances

Competitive mindset

Coachable

Organized

Communication

Customer focus

Formation

Bachelor's degree (Business / Supply Chain / Logistics)

Outils

CRM systems

TMS

Freight platforms

MS Office

Description du poste

About RWB Trucking

RWB Trucking is a high-touch, nationwide third-party logistics (3PL) provider built on accountability, reliability, and execution. We specialize in full truckload, temperature-controlled freight, LTL, and drayage solutions, delivering customized transportation strategies that help our customers move freight efficiently and keep supply chains running seamlessly across North America.

Brief Description

About RWB Trucking

RWB Trucking is a high-touch, nationwide third-party logistics (3PL) provider built on accountability, reliability, and execution. We specialize in full truckload, temperature-controlled freight, LTL, and drayage solutions, delivering customized transportation strategies that help our customers move freight efficiently and keep supply chains running seamlessly across North America. At RWB, we are more than a freight brokerage - we are an extension of our customers’ operations and a trusted partner they rely on when execution matters most. As we continue to grow, we are building high-performing teams and creating opportunities for driven individuals who want to build long-term careers in logistics.

What We're Looking For

We are seeking professionals who are:

• Competitive, driven, and motivated to win
• Coachable and open to continuous feedback and development
• Highly organized with strong attention to detail and follow-through
• Comfortable operating in a fast-paced, high-urgency environment
• Strong communicators with a customer-first mindset and solution-oriented approach

Experience in freight, 3PL brokerage, carrier sales, customer sales, account management, or logistics operations is required.

Our Culture & Values

At RWB, Culture Drives Performance. Our Team Operates With a Clear Set Of Values That Define How We Work, Serve, And Grow Together

• Relentless Service – We go above and beyond to support our customers, carriers, and teammates.
• Winning Culture – We bring energy, urgency, and a competitive mindset to everything we do.
• Be Accountable – We take ownership of our work, our results, and our commitments.

We believe success is built through execution, consistency, and doing the right thing - especially when it's difficult.

Why Join RWB Trucking?

At RWB, we believe strong partnerships are built through trust, integrity, and consistent performance. We offer real opportunities for growth, advancement, and long-term career development within a fast-moving, performance-driven organization. If you are looking for a place where hard work is recognized, growth is earned, and performance matters, RWB Trucking is the place to build your future.

Equal Opportunity Employer

RWB Trucking is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requirements

• 3-5+ years of experience in third-party logistics (3PL), transportation, freight brokerage, or supply chain, preferably in an account management or customer-facing role.
• Proven ability to build and maintain strong customer relationships, manage key accounts, and drive customer retention and growth.
• Strong understanding of freight transportation, including truckload (FTL), less-than-truckload (LTL), and other transportation solutions.
• Experience managing customer expectations, coordinating daily shipments, resolving service issues, and proactively identifying opportunities to improve service and profitability.
• Proficiency in CRM systems, Transportation Management Systems (TMS), freight procurement platforms, and Microsoft Office Suite.
• Excellent communication, organization, problem-solving, and relationship-building skills.
• Ability to multitask, prioritize competing demands, and thrive in a fast-paced logistics environment.
• Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred.

Summary

RWB Trucking is seeking an experienced Account Manager seeking a new opportunity at a growing company. As an Account Manager will grow a large account base across multiple modes of transportation. This role is central to driving revenue growth for the company’s brokerage services and maintaining strategic relationships with key shippers and supply chain leaders.

Key Responsibilities

• Manage and grow assigned accounts.
• Maintain strong customer relationships.
• Monitor and manage client communications, ensuring timely and professional follow-up.
• Quote freight and negotiate rates with customers and carriers.
• Coordinate with carrier sales and operations to cover loads and meet delivery commitments.
• Track shipments and give customers proactive status updates.
• Resolve service issues, claims and billing questions quickly.
• Review account performance (volume, margin, on-time service) and look for ways to grow business
• Identify cross-sell opportunities across modes, such as FTL, LTL, flatbed and drayage
• Hold regular business reviews with key customers
• Keep customer and shipment information accurate in the CRM and TMS
• Work with sales on new opportunities and customer visits