Freelance Demo Artist, Trainer & Technical Commissioner-Hyperconverged, Ultrix & Switchers

Ross Video; United States; Remote; USD 83,000 - 124,000; Full time

Job summary

Ross Video is seeking a Freelance Demo Artist, Trainer & Technical Commissioner to install, configure and commission Hyperconverged, Ultrix and switchers at customer sites worldwide. You will deliver hands-on training, troubleshoot systems, and ensure clients understand operation and documentation.

Fluency in English and Spanish is required, with strong broadcast and IP networking knowledge. You will collaborate with Sales, Project Management and Technical Services while delivering high-quality

Qualifications

• Technical diploma or degree in broadcast tech or IT.
• Strong knowledge of IP networking and signal flow.
• Fluency in English with Spanish required.

Responsibilities

• Provide onsite, off-site and remote installation, commissioning, integration and training services.
• Complete required project, commissioning, daily and wrap-up documentation.
• Provide customer and technical service for Ross Hyperconverged, Ultrix and switcher solutions.

Skills

Spanish

English

Broadcast infra

IP networking

Signal flow

Project management

Education

Technical diploma

Tools

Ross Ultrix

Hyperconverged

Carbonite

HyperMax

Job description

Freelance Demo Artist, Trainer & Technical Commissioner-Hyperconverged, Ultrix & Switchers

Service Delivery and Technical SupportRemote , Remote

Position Overview

The Technical Commissioner and Trainer – Hyperconverged and Ultrix is responsible for the installation, configuration, commissioning, integration, troubleshooting and customer training of Ross Hyperconverged, Ultrix and Ross switcher solutions, including Carbonite and HyperMax, at customer locations globally.

The role requires fluent spoken Spanish, along with strong English communication skills, to support customers and project teams across applicable regions. This role requires strong knowledge of broadcast infrastructure, IP networking and signal-flow design, along with the ability to understand how Ross systems operate within a larger production environment.

The position is responsible for ensuring that systems perform as specified, that customers understand their operation, and that all project documentation is complete and accurate. This key individual works closely with Sales, Project Management, Product Management and Technical Services to deliver the Ross Superior Customer Experience.

Duties, Responsibilities and Accountability

Primary Activities

• Provide onsite, off-site and remote installation, commissioning, integration and training services.
• Complete required project, commissioning, daily and wrap-up documentation.
• Provide customer and technical service for Ross Hyperconverged, Ultrix and switcher solutions, including Carbonite and HyperMax.
• Troubleshoot system, network, signal-flow and configuration issues at customer facilities.
• Coordinate with Sales, Project Management, Technical Services, Product Management and other stakeholders throughout the project lifecycle.

Secondary Activities

• Provide technical support to the implementation team, as required.
• Assist with product demonstrations, internal training, tradeshows and other customer-facing events, as needed.
• Maintain current product knowledge and participate in ongoing technical development.
• Perform other related duties as required.

Customer Training

• Deliver onsite, off-site and online/remote training for Hyperconverged and Ultrix systems.
• Train customers on system architecture, configuration, operation, monitoring, maintenance and troubleshooting.
• Explain signal flow, routing concepts, IP connectivity and system dependencies in a clear and practical manner.
• Prepare training equipment and confirm that the training environment is operational before each session.
• Adapt delivery to the customer’s technical background, workflow and operational requirements.
• Provide customer feedback to the Manager, Product Management and Technical Services regarding product operation, features, documentation and roadmap needs.
• Support teammates technically and operationally and contribute to internal knowledge-sharing activities.
• Deliver customer training on the operation, configuration, workflow integration and troubleshooting of Carbonite and HyperMax switchers, in addition to Hyperconverged and Ultrix systems.

Commissioning & Technical Services

• Review project scope, site readiness, equipment lists, network information and customer requirements before arriving onsite.
• Perform software installation, system configuration, upgrades and verification for assigned Ross solutions.
• Commission Hyperconverged systems, including system health, compute and storage resources, network connectivity, interfaces and applicable redundancy or failover functions.
• Commission Ultrix systems, including frames, blades, modules, signal paths, routing, monitoring, control interfaces and related system components.
• Validate system performance, signal integrity, timing and synchronization, network communication and integration with customer equipment.
• Apply sound IP and broadcast engineering practices, including appropriate subnetting, multicast, VLAN, QoS, PTP and 2110 considerations where applicable.
• Execute functional tests and customer acceptance activities, identify gaps, and document results and outstanding items.
• Provide clear status updates, raise unusual problems promptly and use sound judgment when making onsite decisions.
• Resolve issues by collecting, recording and analyzing information, logs, test results and customer requirements.
• Maintain the technical integrity of the customer commissioning experience and provide complete documentation before project closeout.
• Commission and configure Carbonite and HyperMax switchers, including system setup, control panels, inputs and outputs, signal routing, keying, transitions, effects and integration with related production systems.
• Validate switcher functionality, signal flow, control interfaces, system communication and integration with customer workflows.
• Troubleshoot Carbonite and HyperMax hardware, software, configuration, signal-flow and control issues during commissioning and customer support activities.

Job Requirements

Knowledge/Education/Training

• Technical diploma, degree or equivalent experience in broadcast technology, electrical engineering, computer networking, information technology or a related field.
• Strong knowledge of broadcast systems, signal flow and production workflows.
• Strong working knowledge of IP networking, including TCP/IP, subnetting, multicast, VLANs and basic network troubleshooting.
• Knowledge of PTP, SMPTE ST 2110, SMPTE ST 2022-6 and other IP media technologies is a strong asset.
• Knowledge of Ross Ultrix, Hyperconverged solutions, Carbonite and HyperMax switchers, or comparable broadcast infrastructure, is strongly preferred.
• Excellent verbal and written communication skills in English. Fluency in spoken Spanish is required; knowledge of additional languages is an asset.
• Project management or customer-facing implementation experience is an asset.
• Well organized, detail-oriented, positive, determined and able to manage multiple projects simultaneously.
• Able to understand an entire system, identify potential problem areas and work proactively to resolve them.
• Resourceful, analytical and comfortable working with a high degree of ambiguity.
• Able to maintain healthy relationships with customers and communicate clearly with technical and non-technical audiences.
• Able to work effectively as part of a team and independently.
• Able to function effectively in high-pressure situations and adapt to changing project requirements.
• Able to learn quickly and maintain current technical knowledge.

Experience

• Strong troubleshooting, debugging and root-cause analysis skills.
• Hands-on experience commissioning, integrating or supporting broadcast switchers, routing systems, IP media systems, servers or converged infrastructure.
• Experience reading system diagrams, network diagrams, equipment lists and technical documentation.
• Familiarity with system logs, monitoring tools, test equipment and network diagnostic tools.
• Knowledge of Ross Video products and workflow solutions is a definite asset.
• Strong organizational, prioritization, documentation and problem-solving skills.
• Strong interpersonal and observational skills with a customer-focused approach.
• Experience in live sports, live production, broadcast or other mission-critical environments is an asset.

Other

• Valid driver’s license.

Physical Demands

• Possible heavy lifting when moving or setting up equipment.
• Willingness to travel, including short-notice and international travel.
• Onsite or online where services are required.
• Various customer locations, including broadcast studios, control rooms, educational facilities, houses of worship, sports arenas and tradeshows.

Use of Artificial Intelligence in Hiring

Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.

Our Commitment toFostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!

If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [e-mail] , and we will make all reasonable efforts to accommodate your request.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.