Free People Key Holder

Highland Village; Highland (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Key Holder to join their team. This role involves collaborating with management to ensure engaging store operations and exceptional customer experiences. You will drive sales initiatives, support team development, and maintain operational excellence. If you have a passion for retail, love working with people, and want to grow within a vibrant company, this opportunity is perfect for you. Join a team that values inclusivity and provides a supportive environment for all employees, while enjoying a range of comprehensive benefits and perks.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Savings

Qualifications

• Strong leadership skills and a passion for customer service.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Drive sales and enhance customer experience as a brand ambassador.
• Support store operations and maintain visual standards.

Skills

Leadership

Customer Service

Team Collaboration

Sales Strategy

Flexibility

Job description

This position is located at 4500 INTERSTATE 55 NORTH FRONTAGE RD, Jackson, Mississippi, 39211 United States.

Role Summary:

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities:

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.

Leadership + Team Management

• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.

Visual + Business Operations

• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins.
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills.
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.

Role Qualifications:

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!

Pay Range: Starting from USD $15.00/Hr.

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment.