Fraud Strategy & Operations Lead

Citigroup Inc.; San Antonio (TX); On-site; USD 71,000 - 106,000; Full time

Job summary

Citigroup Inc. is seeking a Fraud Ops Manager in San Antonio, TX to lead a team in developing fraud management policies and procedures to minimize losses, coordinating with the Operations - Services team.

The role focuses on ensuring analysts make risk-aware decisions and applying a balanced risk/reward approach. The position manages performance, escalations, and trend analysis while delivering projects and maintaining Citi’s compliance and ethical standards.

Qualifications

• 5-8 years of experience in a related role.
• Experience in applying and developing advanced statistical models.
• Ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
• Strong written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Manage an advanced Fraud Operations team's performance and execution.
• Manage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicing.
• Empowered to make decisions in unstructured environment thru risk based evaluation.
• Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns.
• Manage department projects/ processes, including data sampling, design, validation, and implementation.
• Lead initiatives and analytical projects through completion.
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions.
• Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues.
• Ensure delivery of end results and contribute to the formulation of procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Demonstrates professional and positive engagement with internal and external partners.
• Liaisons and represents Fraud Operations with Partners and Senior Leadership within the organization to implement change.

Skills

Advanced statistical models

Prioritization & analysis

Persuasion & negotiation

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Citigroup Inc. is seeking a Fraud Ops Manager in San Antonio, TX to lead a team in developing fraud management policies and procedures to minimize losses, coordinating with the Operations - Services team.

The role focuses on ensuring analysts make risk-aware decisions and applying a balanced risk/reward approach. The position manages performance, escalations, and trend analysis while delivering projects and maintaining Citi’s compliance and ethical standards.