Fraud Operations Manager

Citibank (Switzerland) AG; San Antonio, Northern (TX, KY); Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in San Antonio, TX is seeking an experienced Fraud Operations Manager to lead a Retail Bank Fraud Operations team, directing policy and procedures to minimize fraud losses.

You will analyze fraud trends, manage escalations, oversee investigations, and drive risk-based decision making and process improvements in coordination with the Operations - Services group, while ensuring compliance and strong stakeholder engagement.

Qualifications

• 5-8 years of experience in a related role.
• Experience in applying and developing advanced statistical models.
• Ability to filter, prioritize and validate potentially complex material from multiple sources.
• Persuade and influence others and negotiate with third parties.
• Clear and concise written and verbal communication.
• Remain unbiased in a diverse working environment.

Responsibilities

• Manage an advanced Fraud Operations team's performance and execution.
• Manage escalations and root cause analysis for complex client impacts.
• Empowerment to make decisions in unstructured environments thru risk-based evaluation.
• Analyze fraud trends and conduct investigative research.
• Lead projects and processes from design to implementation.
• Ensure risk-aware decision making and compliance with laws and policies.

Skills

Leadership

Fraud risk analysis

Data analysis

Communication

Stakeholder management

Education

Bachelor's degree

Tools

Statistical models

Job description

## Fraud Operations ManagerApply: Hybrid: San Antonio Texas United States: 14000 CITI CARDS WAY BUILDING B JACKSONVILLE: Full time: Posted Today: 26989368The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanced methodology. **Responsibilities:*** Manage an advanced Fraud Operations team's performance and execution* Manage escalations and root cause analysis for complex client impacts, and identify and resolve opportunities in procedure and servicing* Empowered to make decisions in unstructured environment thru risk based evaluation* Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns* Manage department projects/ processes, including data sampling, design, validation, and implementation* Lead initiatives and analytical projects through completion* Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions* Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues* Ensure delivery of end results and contribute to the formulation of procedures* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.* Demonstrates professional and positive engagement with internal and external partners* Liaisons and represents Fraud Operations with Partners and Senior Leadership within the organization to implement change**Qualifications:*** 5-8 years of experience in a related role* Experience in applying and developing advanced statistical models* Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources* Ability to persuade and influence others and negotiate with third parties* Consistently demonstrates clear and concise written and verbal communication* Demonstrated ability to remain unbiased in a diverse working environment**Education:*** Bachelor’s degree/University degree or equivalent experience***Role will be leading Retail Bank Fraud Operations groups, to include Incident Reporting Unity.***------------------------------------------------------## **Job Family Group:**Operations - Services------------------------------------------------------## **Job Family:**Fraud Operations------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**San Antonio Texas United States------------------------------------------------------## **Primary Location Full Time Salary Range:**$70,720.00 - $106,080.00