Fraud Operations Lead - Risk & Investigations Manager

Citi; Jacksonville (FL); On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Citi in San Antonio, Texas is seeking a Fraud Ops Manager to lead a skilled team in developing fraud management policies and processes to minimize losses. You will guide analysts through risk-based decision making and ensure clear, compliant execution.

Role focuses on analyzing fraud trends, coordinating with Operations - Services, and driving cross-functional initiatives. Bachelor's degree required and 5–8 years in a related role.

Qualifications

• 5–8 years of related fraud operations experience.
• Experience in applying and developing advanced statistical models.
• Ability to filter, prioritize and validate information from multiple sources.
• Strong written and verbal communication skills.
• Ability to remain unbiased in a diverse working environment.

Responsibilities

• Lead and manage an advanced Fraud Operations team.
• Analyze fraud trends and conduct investigative research.
• Oversee risk-based decision making in unstructured environments.
• Escalate and resolve complex client impacts and root-cause analysis.

Skills

Statistical modeling

Written & verbal communication

Influence & negotiation

Analytical thinking

Diversity & bias awareness

Education

Bachelor’s degree

Job description

Citi in San Antonio, Texas is seeking a Fraud Ops Manager to lead a skilled team in developing fraud management policies and processes to minimize losses. You will guide analysts through risk-based decision making and ensure clear, compliant execution.

Role focuses on analyzing fraud trends, coordinating with Operations - Services, and driving cross-functional initiatives. Bachelor's degree required and 5–8 years in a related role.