Fraud Specialist

SHAZAM Network - ITS, Inc.; Des Moines (IA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Professional certification bonus

Job summary

SHAZAM Network - ITS, Inc. is seeking a Fraud Specialist to join our team in a remote capacity. You will work to identify and reduce fraud, protecting cardholder accounts while supporting financial institutions.

The role starts at $20.00 per hour and includes a 2nd shift from Tuesday to Saturday, 1pm to 10pm. Responsibilities include calling cardholders to verify activity, mastering our fraud detection system, and spotting trends to mitigate fraudulent transactions.

Qualifications

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center with a positive attitude.
• Must be passionate about contributing to an organization focused on improvement and goals.
• Experience using Microsoft Office.
• Ability to multi-task across multiple screens while talking on the phone.

Responsibilities

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in mitigating fraudulent transactions.
• Demonstrate professional and respectful interaction with customers.

Skills

Banking experience

Fraud detection

Microsoft Office

Call center

Multi-tasking

Tools

Microsoft Office

Job description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

What We’re Looking For

SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour.

What Shifts Are Available

• 2nd Shift: Tuesday - Saturday, 1pm - 10pm

What You’ll Do

• Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
• Acquire a comprehensive understanding of fraud case management through our fraud detection system.
• Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
• Demonstrate professional and respectful interaction with internal and external customers.

What You Need

• Experience in banking, financial services, or fraud detection is helpful but not required.
• Demonstrated reliability and dependability in a metrics-driven environment.
• Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
• Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
• Experience in using Microsoft Office.
• Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.

What’s In It For You

• Monthly incentive pay, with an annual employee bonus program.
• Pay differential for bilingual individuals.
• Supportive, collaborative, inclusive, and diverse workforce.
• Career learning, development, and growth opportunities.
• Culture of respect and dignity, teamwork, honesty, and integrity.
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accountsLife insurance and short- and long-term disability provided at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance
  • Professional Certification Bonus program

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.

2nd Shift: Tuesday - Saturday, 1pm - 10pm