Fraud Analyst I – Pattern Detection & Risk Mitigation

Paysign, Inc.; Henderson, Northern (NV, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Paysign, Inc. is seeking a Fraud Analyst to minimize fraud exposure by analyzing alerts, reports, and patterns across transactions. You will monitor card-network system alerts, identify fraud indicators, and support decisioning with trend analyses.

Collaboration with the Fraud and Disputes team and openers/closers is essential to refine rules and responses. Ideal candidates bring 2+ years in customer service or fraud/dispute environments, with HS diploma or GED.

Qualifications

• Experience in customer service or similar role (2+ years).
• Familiarity with card services, financial services, or fraud/dispute environments preferred.
• HS diploma or GED required.

Responsibilities

• Minimize fraud exposure by analyzing alerts and reports.
• Monitor alerts from card networks and respond to incidents.
• Identify fraud patterns through transaction analysis.
• Analyze transaction trends and evolving fraud trends to support decisions.
• Suggest updates to fraud rules based on observed patterns.

Skills

Attention to detail

Strong written and oral communication

Microsoft Office

Card network rules familiarity

Salesforce experience

Regular attendance

Education

High School Diploma or GED

Tools

Salesforce

Job description

Paysign, Inc. is seeking a Fraud Analyst to minimize fraud exposure by analyzing alerts, reports, and patterns across transactions. You will monitor card-network system alerts, identify fraud indicators, and support decisioning with trend analyses.

Collaboration with the Fraud and Disputes team and openers/closers is essential to refine rules and responses. Ideal candidates bring 2+ years in customer service or fraud/dispute environments, with HS diploma or GED.