Fraud Risk & Operations Specialist

Mountain America Credit Union; Sandy (UT); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Mountain America Credit Union seeks a Fraud Operations Analyst to support early detection and resolution of suspicious activity across multiple transaction types. You will use fraud detection systems, secure accounts, and respond to fraud-related inquiries while focusing on accuracy and member empathy.

The role requires 2+ years in fraud or 3+ years in banking/financial services, with hybrid work in Sandy, UT.

Qualifications

• High School diploma or equivalent plus 2 years fraud experience, or 3 years in banking/financial services.
• Bachelor’s degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, or Finance with relevant projects/certifications may qualify.
• Relevant technical certifications or academic achievements in cybersecurity, data analytics, or fraud prevention are desirable.

Responsibilities

• Monitor and analyze alerts using fraud detection platforms to identify suspicious activity across transactions.
• Take action to restrict accounts, block transactions, and contact members when fraud is suspected.
• Review affected accounts and adjust restrictions based on alert activity; prepare reports on incidents and outcomes.

Skills

Fraud detection

Risk assessment

Analytics

Banking processes

Education

High School diploma or equivalent

Bachelor’s degree (Cybersecurity/IS/CS/Data Analytics/Finance)

Tools

Fraud case management systems

Secure communication protocols

Internet security tools

Job description

Mountain America Credit Union seeks a Fraud Operations Analyst to support early detection and resolution of suspicious activity across multiple transaction types. You will use fraud detection systems, secure accounts, and respond to fraud-related inquiries while focusing on accuracy and member empathy.

The role requires 2+ years in fraud or 3+ years in banking/financial services, with hybrid work in Sandy, UT.