Fraud Prevention & Response Analyst

Mountain America Credit Union; United States; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Mountain America Credit Union seeks an analyst to support early detection and resolution of suspicious activity across transaction types, protecting members from fraud. The role emphasizes accuracy, empathy, and strong fraud prevention commitment while collaborating with internal teams.

Location is hybrid at Mountain America Center in Sandy, UT, with a schedule of 10:30-7:30 M-F and rotating Saturdays. Prior fraud or banking experience is preferred, with certifications encouraged.

Qualifications

• High School diploma or equivalent plus a minimum 2 years of fraud experience, OR 3 years in banking/financial services.
• Bachelor’s degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or related field.

Responsibilities

• Monitor and analyze alerts using fraud detection platforms.
• Take action to restrict accounts and block transactions.
• Review affected accounts and adjust restrictions.
• Serve as SME for fraud inquiries from branches and members.
• Educate members on fraud tactics and account protection.
• Respond to inbound calls, providing empathetic support for fraud concerns.
• Troubleshoot issues related to blocked transactions caused by fraud rules.
• Maintain records of fraud-related activities and outcomes.
• Assist in preparing reports on fraud incidents and resolutions.
• Collaborate with Fraud Data Analysts to communicate findings.
• Share insights to improve detection strategies and alert performance.

Skills

Fraud detection

Risk assessment

Analytics

Communication

Attention to detail

Empathy

Problem solving

Education

Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, or Finance

High School diploma or equivalent

Certifications in cybersecurity, data analytics, or fraud prevention

2+ years fraud experience

3+ years banking/financial services experience

Tools

Fraud case management systems

Secure communication protocols

Windows OS

Microsoft Word

Microsoft Excel

Job description

Mountain America Credit Union seeks an analyst to support early detection and resolution of suspicious activity across transaction types, protecting members from fraud. The role emphasizes accuracy, empathy, and strong fraud prevention commitment while collaborating with internal teams.

Location is hybrid at Mountain America Center in Sandy, UT, with a schedule of 10:30-7:30 M-F and rotating Saturdays. Prior fraud or banking experience is preferred, with certifications encouraged.