Fraud & Risk Operations Manager

Socket.dev; Hauppauge (NY); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Company-paid Life Insurance and AD&D

401(k) Plan with Company Match

Paid Personal Time Off (PTO)

Annual Performance Bonuses

Annual Salary Increases

Job summary

Hanover Bank is seeking a full-time Fraud Manager in Hauppauge, NY to lead fraud investigations, detection, recovery, and reporting. You will analyze customer activity to mitigate losses and collaborate with Deposit and Retail Operations for day-to-day oversight.

Responsibilities include overseeing investigations across retail, online accounts, checks, ACH, wires, and identity theft, while maintaining up-to-date controls and reporting to management.

Qualifications

• Bachelor's Degree required; fraud-related certification is a plus.
• 5+ years of relevant experience in retail, e-commerce, or payments.
• Strong knowledge of fraud management lifecycle and industry trends.
• Solid understanding of banking regulations including Reg E and Reg CC.

Responsibilities

• Oversee retail and online account investigations, disputes and fraud.
• Monitor real-time payment channels for high-risk activity and openings.
• Investigate fraud across check, ACH, wire, debit, and identity-related cases.
• Support supplier controls and detection strategies with vendors.
• Prepare fraud reports and coordinate SAR-related activities with teams.
• Lead and develop a high-performing team to meet department goals.

Skills

Interpersonal skills

Communication

Independent multitasking

Problem solving

NACHA certification (AAP/APRP)

Education

Bachelor's Degree

Fraud-related certification is a plus

Job description

Hanover Bank is seeking a full-time Fraud Manager in Hauppauge, NY to lead fraud investigations, detection, recovery, and reporting. You will analyze customer activity to mitigate losses and collaborate with Deposit and Retail Operations for day-to-day oversight.

Responsibilities include overseeing investigations across retail, online accounts, checks, ACH, wires, and identity theft, while maintaining up-to-date controls and reporting to management.