Fraud Manager

Hanover-Community-Bank; Town of Islip (NY); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Long-Term Disability

401(k) Plan

Job summary

Hanover Bank is seeking a full-time Fraud Manager to join our team. The Fraud Officer oversees investigations, recovery, and mitigation of fraud on unusual activity, analyzing customer account activity and reporting losses to management.

The role collaborates with the Director of Deposit and Retail Operations for operational oversight and day-to-day support. The position requires strong risk assessment, policy updates, and cross-department coordination with BSA/AML, Security, and Retail

Qualifications

• Bachelor's Degree from a four-year college/university.
• Fraud-related certification is a plus.
• 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry.
• Strong knowledge of operational and fraud management life cycle and industry trends.
• Strong bank regulatory knowledge including Reg E and Reg CC.

Responsibilities

• Main point of contact for handling Retail and Online Account investigations, disputes, and fraud.
• Oversight of fraud and suspected fraudulent activity reported by customers, employees, or systems.
• Monitor and analyze all real-time payment channels for high-risk payment transactions and Online Account opening decisions.
• Performs the investigation of all potential and confirmed fraud transactions to recover loss of funds.
• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.
• Create fraud notification reports and work with related departments on SAR-related activity.

Skills

Interpersonal skills

Communication skills

Independent work

Problem solving

NACHA certification (AAP/APRP)

Education

Bachelor's Degree

Fraud-related certification is a plus

Job description

Description

Location: Hauppauge, NY

About Us:

Hanover Bank– When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary:

Hanover Bank is looking for a full-time Fraud Manager to join our team.

The Fraud Officer is responsible for oversight of all fraud investigations, recovery, and mitigation of fraud on unusual activity. This position will be responsible for handling fraud prevention, detection, investigation, tracking, and reporting on fraud losses to management. The position will require the analysis of customer account activity to mitigate fraud. In addition, the position will work with the Director of Deposit and Retail Operations for Operational oversight and day-to-day operations support.

Job Duties & Responsibilities

• Main point of contact for handling Retail and Online Account investigations, disputes, and fraud.
• Oversight of fraud and suspected fraudulent activity reported by customers, employees, or systems.
• Monitor and analyze all real-time payment channels for high-risk payment transactions and Online Account opening decisions.
• Performs the investigation of all potential and confirmed fraud transactions for check, ACH, wire, debit card, new account, account takeover, P2P, and identity theft fraud to recover loss of funds.
• Assists in the update of Debit card transaction rules in the bank's EFT module.
• Collect evidence and relevant financial documentation such as Hold Harmless to support fraud claims.
• Work with vendors to verify controls and identify system gaps to incorporate detection strategies for fraud prevention.
• Willing to raise issues when needed and keep management informed of ongoing risk or fraud-related activities.
• Create fraud notification reports and work with BSA/AML, Security, Deposit, and Retail Operations departments on reporting SAR-related activity.
• Stay current with fraudulent activity and market trends relating to customer and transaction fraud.
• Responsible for updating policy, procedures, and training documentation and facilitation to retail staff on fraud- related items, trends, and techniques.
• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.
• Reporting and oversight of Deposit and Retail Operations processes and trending volumes.
• Assist the Director of Deposit and Retail Operations with Account Analysis and Cash in Transit processes.
• Assist in oversight of day-to-day operations including ensuring efficiency and accuracy in daily transaction processing.
• Perform account and system reconciliations for Operational accounts.
• Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives.
• Ensure adequate controls are in place to manage risk associated with all products and services provided by the bank.

Professional Requirements:

Education and Experience

• Bachelor's Degree from a four-year college/university
• Fraud-related certification is a plus.
• 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry.
• Strong knowledge of operational and fraud management life cycle and industry trends.
• Strong bank regulatory knowledge including Reg E and Reg CC.

Skills and Abilities

• Excellent interpersonal skills and ability to interact with all employees, outside vendors, and other banks to claim loss funds.
• Strong communication, verbal, and written skills
• Ability to function independently within a multi-task environment.
• Demonstrates problem-solving and decision-making skills.
• NACHA certification (AAP and/or APRP) a plus.

Our Benefits:

Health & Wellness Benefits

• Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
• Company-paid Long-Term Disability Insurance

Voluntary Benefits

• Additional Life and AD&D Insurance for employee, spouse, and dependents
• Voluntary Short-Term Disability Insurance
• Pet Insurance
• Legal Services Plan
• Accident Insurance
• Hospital Indemnity Insurance
• Cancer Care Insurance

Retirement

• 401(k) Plan with Company Match

Time Off & Recognition

• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Annual Performance Bonuses
• Annual Salary Increases

Employee Engagement

• Company-sponsored Events
• Employee Contests and Recognition Programs

*As a part-time employee, you may not be eligible for all of the above benefits. (include this if it is a part‑time position).

Annual Salary: $94,879.00/ $116.227.00/ year; placement within this range will vary based on experience and skill level.

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, national origin, disability or protected veteran status.