Fraud Risk Manager: Investigations & Strategy

Hanover-Community-Bank; Town of Islip (NY); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Long-Term Disability

401(k) Plan

Job summary

Hanover Bank is seeking a full-time Fraud Manager to join our team. The Fraud Officer oversees investigations, recovery, and mitigation of fraud on unusual activity, analyzing customer account activity and reporting losses to management.

The role collaborates with the Director of Deposit and Retail Operations for operational oversight and day-to-day support. The position requires strong risk assessment, policy updates, and cross-department coordination with BSA/AML, Security, and Retail

Qualifications

• Bachelor's Degree from a four-year college/university.
• Fraud-related certification is a plus.
• 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry.
• Strong knowledge of operational and fraud management life cycle and industry trends.
• Strong bank regulatory knowledge including Reg E and Reg CC.

Responsibilities

• Main point of contact for handling Retail and Online Account investigations, disputes, and fraud.
• Oversight of fraud and suspected fraudulent activity reported by customers, employees, or systems.
• Monitor and analyze all real-time payment channels for high-risk payment transactions and Online Account opening decisions.
• Performs the investigation of all potential and confirmed fraud transactions to recover loss of funds.
• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.
• Create fraud notification reports and work with related departments on SAR-related activity.

Skills

Interpersonal skills

Communication skills

Independent work

Problem solving

NACHA certification (AAP/APRP)

Education

Bachelor's Degree

Fraud-related certification is a plus

Job description

Hanover Bank is seeking a full-time Fraud Manager to join our team. The Fraud Officer oversees investigations, recovery, and mitigation of fraud on unusual activity, analyzing customer account activity and reporting losses to management.

The role collaborates with the Director of Deposit and Retail Operations for operational oversight and day-to-day support. The position requires strong risk assessment, policy updates, and cross-department coordination with BSA/AML, Security, and Retail