Fraud Risk Analytics Sr Analyst

Citizens; Johnston (RI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Fraud Risk Senior Analyst in Johnston, RI to lead fraud strategy development for Commercial Debit & Credit Card portfolios. You will leverage IT tools to monitor and mitigate fraud while balancing customer experience and P&L impact.

The role requires deep analytics, strong data mining with SQL/SAS, and collaboration with product teams and vendors to strengthen controls. On-site work schedule is 4 days/week in the office.

Qualifications

• 5+ years of advanced analytics experience in financial services.
• Proficient with SQL and SAS for data extraction and analysis.
• Advanced Excel skills; PowerPoint proficiency.
• Strong problem solving and analytical abilities.
• Excellent verbal and written communication and collaboration.

Responsibilities

• Monitor and develop fraud strategies, tools, processes, models and ensure superior fraud detection.
• Partner with vendors and Product team to manage fraud controls for new-account applications.
• Ensure compliance with regulatory requirements and internal policies.
• Develop, implement, and monitor fraud strategies and prevention tools.
• Analyze fraud trends and identify root causes and solutions.
• Balance competing priorities and deliverables in a timely manner.

Skills

Analytics

SQL

SAS

Excel

PowerPoint

Communication

Problem solving

Education

Bachelor’s Degree

Master’s Degree

Tools

SQL

SAS

Job description

Description

The Fraud Risk Sr Analyst is accountable for monitoring and developing fraud risk strategies for Citizens Commercial Debit & Credit Card accounts with a focus on IT tools and systems to monitor and mitigate fraud. The Fraud Risk Sr Analyst will take the lead in the development of fraud processes, strategies, and IT controls/tools to mitigate fraud risk during all facets of the Debit & ATM process while balancing customer experience, operational and product P&L impacts. Responsibilities include evaluation of new information security tools and processes to enhance detection, and reporting on overall Fraud losses and trends in addition to monitoring strategy performance. Reconcile numerous metrics and condense/summarize portfolio performance, with recommendations for improvements to information security processes and technologies.

Primary Responsibilities

• Monitor and develop fraud strategies, tools, processes, models and ensure that they deliver superior fraud detection while balancing approval rate and product P&L impacts. Explain variances and recommend remedial actions to all stakeholders. Mine application data to develop segmentation to improve fraud detection and minimize impact to legitimate applications.
• Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application based on ROI.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards.
• Develop, implement, monitor, and provide performance tracking of fraud strategies and fraud prevention tools and processes.
• Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions
• Effectively manages competing priorities of requests working under strict deliverables

Required Skills/Experience

• 5+ years of advanced analytics work experience preferably in Financial Services industry
• High proficiency with data extraction/mining tools (data processing and analysis) like SQL, SAS
• Proficient with Microsoft Office applications; Advanced Excel. PowerPoint
• Strong problem solving and analytical skills
• Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Experience

• Strong knowledge of the fraud management life cycle and industry trends
• Previous experience with managing fraud application risk at another financial institution is a plus

Education

Bachelor’s Degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics, Engineering or other quantitative, business, or technical discipline, or equivalent combination of education and business applied experience.

Master’s degree preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30am - 5:00pm, Monday - Friday, position requires working 4 days on site at one of our office locations

Pay Transparency

• The salary range for this position is $80,000 - $100,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth