Fraud & Risk Analyst — Identity & Integrity (Hybrid)

SupportFinity™; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

OpenAI is hiring a Fraud & Risk Analyst to safeguard our ecosystem by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified and access is appropriate.

You’ll handle sensitive investigations involving fraud, impersonation, sanctions, and abuse. This role may involve reviewing sensitive content and requires strong cross-functional collaboration with Legal, Compliance, and Support.

Qualifications

• 5+ years of experience in verifications, fraud, trust & safety, or risk investigations.

Responsibilities

• Review and verify customer identities, organizations, and ownership structures.
• Investigate suspicious or high-risk accounts (fraud, impersonation, shell companies, API or ChatGPT abuse).
• Evaluate documents, internal data, and third-party sources to determine legitimacy and risk.
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations.
• Serve as the case owner for complex verification and integrity cases.
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately.
• Help design and improve verification workflows, fraud detection, and risk-scoring systems.
• Contribute to automation, tooling, and human-in-the-loop review pipelines.
• Identify patterns of abuse and recommend new controls or safeguards.
• Analyze data to uncover fraud and abuse trends.
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls.
• Create clear playbooks and guidance for frontline teams handling high-risk accounts.

Skills

Fraud investigations

Risk assessments

Cross-functional collaboration

Decision making

Job description

OpenAI is hiring a Fraud & Risk Analyst to safeguard our ecosystem by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified and access is appropriate.

You’ll handle sensitive investigations involving fraud, impersonation, sanctions, and abuse. This role may involve reviewing sensitive content and requires strong cross-functional collaboration with Legal, Compliance, and Support.