Fraud & Risk Analyst

SupportFinity™; San Francisco (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

OpenAI is hiring a Fraud & Risk Analyst to safeguard our ecosystem by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified and access is appropriate.

You’ll handle sensitive investigations involving fraud, impersonation, sanctions, and abuse. This role may involve reviewing sensitive content and requires strong cross-functional collaboration with Legal, Compliance, and Support.

Qualifications

• 5+ years of experience in verifications, fraud, trust & safety, or risk investigations.

Responsibilities

• Review and verify customer identities, organizations, and ownership structures.
• Investigate suspicious or high-risk accounts (fraud, impersonation, shell companies, API or ChatGPT abuse).
• Evaluate documents, internal data, and third-party sources to determine legitimacy and risk.
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations.
• Serve as the case owner for complex verification and integrity cases.
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately.
• Help design and improve verification workflows, fraud detection, and risk-scoring systems.
• Contribute to automation, tooling, and human-in-the-loop review pipelines.
• Identify patterns of abuse and recommend new controls or safeguards.
• Analyze data to uncover fraud and abuse trends.
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls.
• Create clear playbooks and guidance for frontline teams handling high-risk accounts.

Skills

Fraud investigations

Risk assessments

Cross-functional collaboration

Decision making

Job description

About The Team

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account‑level threats. We ensure that the people and organizations using OpenAI are who they claim to be, that access is used appropriately, and that bad actors are prevented from exploiting the platform.

About The Team

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account‑level threats. We ensure that the people and organizations using OpenAI are who they claim to be, that access is used appropriately, and that bad actors are prevented from exploiting the platform.

We operate at the intersection of identity, access, compliance, and abuse prevention, working closely with Product, Engineering, Legal, Go-To-Market, and Support teams to stop harmful activity before it impacts users, customers, or the business. Our work directly protects revenue, user trust, and platform safety across ChatGPT, the API, and enterprise products.

About The Role

We’re hiring a Fraud & Risk Analyst to help safeguard OpenAI by investigating, validating, and monitoring customer accounts and organizations. You will focus on identity, legitimacy, and risk, ensuring accounts are properly verified, access is appropriate, and emerging threats are detected early.

You’ll handle sensitive and high‑stakes investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your work will directly influence who can use OpenAI’s products and how safely we can scale.

Note: This role may involve reviewing sensitive, confidential, or disturbing content.

We use a hybrid work model of 3 days in the office per week in our San Francisco office.

In This Role You Will

• Review and verify customer identities, organizations, and ownership structures
• Investigate suspicious or high-risk accounts (e.g., fraud, impersonation, shell companies, abuse of API or ChatGPT access)
• Evaluate documents, internal data, and third‑party sources to determine legitimacy and risk
• Enforce account-level actions such as approvals, restrictions, suspensions, or escalations
• Serve as the case owner for complex, high‑visibility verification and integrity cases
• Partner with Legal, Compliance, Sales, and Support to resolve issues quickly and accurately
• Handle escalations, appeals, and sensitive customer communicationsHelp design and improve verification workflows, fraud detection, and risk‑scoring systems
• Contribute to automation, tooling, and human‑in‑the‑loop review pipelines
• Identify patterns of abuse and recommend new controls or safeguards
• Analyze data to uncover fraud and abuse trends
• Provide feedback to Product and Engineering to improve onboarding, verification, and access controls
• Create clear playbooks and guidance for frontline teams handling high-risk accounts

You Might Thrive In This Role If You

• Have 5+ years of experience in verifications, fraud, trust & safety, or risk investigations
• Are comfortable making high-impact decisions about who should — or should not — have platform access
• Have experience working cross-functionally with Legal, Product, Sales, and Operations
• Enjoy building systems, not just running them — especially in fast-moving environments
• Are calm under pressure, detail-oriented, and trusted with sensitive and ambiguous cases
• Thrive in environments that require judgment, speed, and accountability

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

About the company

OpenAI