Fraud Response Lead - Hybrid & Impactful Incident Management

Q2; Austin (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work opportunities

Flexible time off

Mentoring programs

Parental leave

Job summary

Q2 in Austin, TX is seeking a Senior Fraud Response Analyst to lead the end-to-end fraud incident response. You will coordinate investigations across Product, Security, Engineering, and Support, develop remediation plans, and drive improvements to prevent future incidents.

This role requires 8+ years in fraud-related fields, strong communication, and the ability to work across cross-functional teams in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field and 8+ years of experience, or advanced degree with 6+ years.
• 5+ years in fraud investigations, operations, risk management, or related fields.
• Experience with complex fraud investigations (ATO, payment, wire/ACH, check, identity).
• Strong understanding of banking operations and fraud risk practices.

Responsibilities

• Coordinate end-to-end management of fraud incidents with timely stakeholder engagement, escalation, and resolution.
• Support fraud investigations through data collection, documentation, and root cause analysis.
• Partner with Product, Engineering, Security, and Customer Support to drive remediation.
• Prepare incident summaries, timelines, and executive communications.
• Conduct post-incident reviews to identify vulnerabilities and drive improvements.
• Track remediation plans and risk mitigation activities across stakeholders.
• Identify trends and make recommendations to improve prevention, detection, and response.
• Support development and governance of the Fraud Response Program.

Skills

Fraud investigations

Cross-functional collaboration

Data analysis

Communication skills

Leadership

Education

Bachelor’s degree or higher

Tools

Fraud detection tools

Case management platforms

Fraud monitoring systems

Fraud analytics

Job description

Q2 in Austin, TX is seeking a Senior Fraud Response Analyst to lead the end-to-end fraud incident response. You will coordinate investigations across Product, Security, Engineering, and Support, develop remediation plans, and drive improvements to prevent future incidents.

This role requires 8+ years in fraud-related fields, strong communication, and the ability to work across cross-functional teams in a fast-paced environment.