Fraud Product Owner - Agile

Socket.dev; Charlotte (NC); On-site; USD 105,000 - 126,000; Full time

Job summary

Truist Financial Corporation is seeking a Product Owner (SAFe) to partner with Product Managers, balance business, tech, and design priorities, and deliver brand-defining product experiences. The role requires SharePoint Online administration knowledge and expertise in Power Platform solutions.

The position is onsite at Truist core locations (Atlanta, GA; Charlotte, NC; Raleigh, NC; Richmond, VA) with a 5-day workweek as described in the job posting.

Qualifications

• Strong knowledge of SharePoint Online administration, including site creation, configuration, navigation, storage, sharing settings.
• Proficient with Power Automate to develop workflows, approvals, notifications, data updates, and other automations.
• Translate business requirements into secure, supportable SharePoint and Power Platform solutions.

Responsibilities

• Lead delivery team priorities in PI planning, sprint planning, and agile ceremonies.
• Align with product managers to articulate product strategy to the delivery team.
• Deliver new experiences by designing products with delivery, experience design, business, and operations partners.
• Author and maintain the team backlog and be SME on features and user stories.
• Triage critical issues and communicate with all concerned parties.
• Coordinate with developers, architects, and leads to balance program priorities with client experience.
• Facilitate sprint planning and demos; ensure acceptance criteria and definition of done.
• Coordinate release-specific documents and go/no-go decisions.
• Manage risk and ensure adherence to Product Management Lifecycle processes.

Skills

Product ownership

Agile/Scrum

SharePoint Online

Power Platform

Stakeholder management

Team leadership

Education

Bachelor's degree in business, engineering, design, or technology

Tools

SharePoint Online Admin

Power Automate

Microsoft Access with SharePoint Online

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

This role is a Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology and design priorities to deliver brand-defining product and service experiences. This position requires SharePoint Online Administrator Knowledge and Skill Requirements including:

• Strong knowledge of SharePoint Online administration, including site creation, configuration, navigation, storage, sharing settings.
• Advanced understanding of permissions, security groups, access controls, external sharing, and least-privilege practices to protect confidential and PII data.
• Experience managing SharePoint lists, document libraries, content types, views, versioning, retention, and search functionality.
• Proficiency with Microsoft Power Automate to develop workflows, approvals, notifications, data updates, and other process automations.
• Ability to analyze business requirements and translate them into secure, supportable SharePoint and Power Platform solutions.
• Strong skills in troubleshooting, documentation, governance, compliance support, user training, and communicating technical information to business users and leadership.
• Experience using Microsoft Access with SharePoint Online, including linked SharePoint lists, queries, forms, reports, data validation.

The position requires the ability to understand strategic impacts but concentrates on the day-to-day details in order to ensure tactical execution. NOTE: In some Agile teams, there may be Product Owners from both the Business and the Tech side. In that case, the role will remain the same and there is joint accountability for the Agile team’s results. In rare instances, where the business cannot provide a PO, a Tech PO could step in to fulfill the responsibilities. The Product Owner is responsible for executing the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes or systemic processes outside the client journey. They are a key resource in backlog management for the teams. The Product Owner works hand-in-hand with Product Managers to translate the product vision into epics and features that can be actioned by the delivery teams. The work will span the entire delivery process; from assisting with identification of areas for improvement, to more detailed work in authoring user stories, working closely with technical leads/scrum teams to ensure the solution effectively addresses experience priorities while maintaining technical integrity, and overseeing tactical execution of efforts. Taking a holistic perspective, this position is responsible for delivering the experience across all related pieces within their assigned area of responsibility.

***This position is onsite, office-centric (5 days a week), based at a Truist core location (including: Atlanta, GA; Charlotte, Raleigh, NC; Richmond, VA)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead their delivery team’s priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
• Align with product managers to clearly articulate product strategy to the delivery team.
• Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
• Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
• Perform triage on critical issues and communicate consistently and clearly with all concerned parties.
• Serve as key resource to development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
• Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
• Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, and to ensure overall adherence to the product roadmap and enterprise strategic themes.
• Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos; ensuring that the story meets acceptance criteria and otherwise meets its definition of done.
• Co-ordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
• Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Partner with product manager on evidence to support recommendations.

QUALIFICATIONS

Required Qualifications:

• Bachelors’ degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Five or more years of banking, financial services, digital, or other relevant work experience
• Three or more years of product, analysis, technology, and/or design experience
• Three or more years of leading cross functional teams
• Experience defining and delivering digital business initiatives to execute on a product roadmap
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
• Ability to translate strategic plans into tactical daily actions for execution
• Ability to lead cross-functional teams without formal authority
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues
• Excellent skills in presentation, facilitation, communication, and negotiation

Preferred Qualifications:

• Experience defining and delivering SharePoint functional and administrative initiatives to maintain and deliver secure and functional Fraud SharePoint sites.
• Experience with Microsoft Power Platform preferred
• Previous experience working as a Product Owner for Agile team(s)
• Experience working with distributed teams (onshore/offshore)
• Certified SAFe Product Owner/Product Manager (or equivalent)

The annual base salary for this position is $105,000 - $126,000.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting: Constantly (More than 50% of the time)

Standing: Frequently (25% - 50% of the time)

Walking: Frequently (25% - 50% of the time)

Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel: Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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