Fraud Officer

NorthCountry Federal Credit Union; South Burlington (VT); On-site; USD 39,000 - 58,000; Full time

Job summary

NorthCountry Federal Credit Union seeks a Fraud Officer to prevent, detect, investigate, and mitigate fraudulent activity affecting members and the credit union. You will collaborate with Retail, Compliance, and back-office teams to monitor transactions and strengthen fraud controls.

The role emphasizes professionalism, integrity, and risk awareness while educating staff and members on fraud trends and safe financial practices.

Qualifications

• Three to five years of similar or related experience is required.
• Familiarity with fraud risk assessments, investigations, and internal controls.
• Ability to educate staff and members on fraud prevention practices.

Responsibilities

• Detect and investigate fraud across member accounts and transactions.
• Mitigate losses with actions like account restrictions and card reissuance.
• Maintain case records and document all investigations thoroughly.
• Stay aware of emerging fraud schemes and industry best practices.
• Prepare fraud metrics, loss reports, and trend analyses for management.
• Coordinate with law enforcement and local fraud groups as needed.
• Identify process improvements aligned with the credit union's mission and values.
• Develop knowledge of credit union policies and applicable software systems.

Skills

Fraud detection

Investigation

Analytical thinking

Communication

Risk awareness

Teamwork

Education

Two-year college degree or equivalent

Job description

NorthCountry Federal Credit Union seeks motivated employees interested in long-term professional development and advancement.

We are repeat winners of Vermont Business Magazine’s “Best Places to Work” award, and we support our employees with paid training as well as competitive compensation and a generous benefit plan.

NorthCountry believes everyone has the right to be their true selves at work, at home, and in the community.

Our goal is to ensure an inclusive environment with access to financial services where our employees and community members feel respected, valued, safe, and secure.

Salary:

$30 + dependent on experience

Location:

Must have ability to work out of office in South Burlington, VT

Role:

Support the credit union's vision of being the community's most loved financial institution, and its mission to make people's financial dreams come true by building a cohesive Compliance team of engaged, highly performing employees. Leverage the strengths of each team member, to inspire and empower them to provide world-class service during all interactions with stakeholders. Demonstrate professionalism and integrity and represent the credit union's core values in all interactions.

The Fraud Officer is responsible for preventing, detecting, investigating, and mitigating fraudulent activity affecting the credit union and its members. This role plays a critical part in protecting member assets, minimizing financial losses, ensuring regulatory compliance, and supporting a strong culture of risk awareness. The Fraud Officer works closely with Retail, Compliance, and other back-office departments to monitor transactions, investigate suspicious activity, and enhance fraud prevention controls.

Essential Functions & Responsibilities

• 1. Fraud detection and investigation to include monitoring of member accounts and transactions for fraudulent or unusual activity. Support staff or work directly with the member in resolving issues. Investigate confirmed or suspected fraud cases and determine root cause, exposure, and loss impact. Take appropriate action to mitigate losses, including account restrictions and card reissuance. Document investigations thoroughly and maintain accurate case records.
• 2. Maintain awareness of emerging fraud schemes and industry best practices.
• 3. Identify fraud patterns, trends, and vulnerabilities across products and channels. Recommend enhancements to fraud detection tools, procedures, and internal controls. Participate in fraud risk assessments, new product reviews, and system implementations from a fraud-risk perspective.
• 4. Educate credit union employees to identify and respond to potential fraud scenarios. Provide fraud support and education to members, including fraud prevention best practices, emerging fraud trends, and safe financial behaviors.
• 5. Prepare fraud metrics, loss reports, and trend analyses for management and committees. Track fraud losses, recoveries, and risk indicators.
• 6. Act as a liaison to local, state, and federal law enforcement agencies, as well as local fraud groups.
• 7. Identify and recommend changes to any processes that are out of alignment with the credit union’s vision, mission, or values.
• 8. Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned.

Performance Measurements

• 1. Initiative - The ability to perform job responsibilities independently and responsibly. The ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.
• 2. Attention to Detail - The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules
• 3. Analytical Skills- The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to the desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.
• 4. Teamwork & Cooperation - The degree to which individuals promote a collaborative, cooperative, and productive working environment. The level of demonstrated sensitivity, team building, support, and respect. The degree of synergy promoted.
• 5. Decision Making/Judgment - The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact.

Knowledge and Skills

Experience

Three years to five years of similar or related experience.

Education

(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills

Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.