Fraud & Payments Analyst — iGaming (Hybrid)

Hard Rock Digital; Atlantic City (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and benefits

Hybrid scheduling

Start-up culture backed by a global, 1

Job summary

Hard Rock Digital is seeking an Analyst for its Payments & Fraud team to protect customers and the business in the i-gaming space. You will validate documents, review financial histories, and verify account ownership in a fast-paced environment.

The role requires strong investigative, analytical, and interpersonal skills, with knowledge of gaming regulations and the ability to adapt to changing priorities. Hybrid scheduling may be available.

Qualifications

• Experience in Banking, payments, fraud, disputes, or iGaming industries (preferred).
• Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
• Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
• Knowledge of gambling and sports betting and how customers engage with those products is an advantage.
• Analytical skill set, with the ability to communicate.
• Strong interpersonal skills.
• Knowledge and understanding of the rules and regulations of the gaming industry.
• The ability to adapt to changing priorities and to thrive in a fast-paced work environment.
• Experience in troubleshooting and triaging complicated matters related to customer inquiries.
• Candidates must be computer literate with experience in MS Office applications.
• As we strive to give our customers the best possible experience, candidates must be prepared to work flexible hours to mirror the sporting schedule.

Responsibilities

• Validate and verify customer documentation when further verification is necessary, and verify account ownership.
• Review customers’ financial transaction history, including bank and credit card statements.
• Validate fraud alerts generated by prevention tools and systems.
• Perform in-depth analysis and prepare investigative summaries to support fraud scenarios.
• Create and manage internal controls and generate incident reports.

Skills

Banking experience

Fraud investigations

Data analysis

MS Office

Investigative skills

Interpersonal skills

Gambling knowledge

Regulatory knowledge

Tools

MS Office

Job description

Hard Rock Digital is seeking an Analyst for its Payments & Fraud team to protect customers and the business in the i-gaming space. You will validate documents, review financial histories, and verify account ownership in a fast-paced environment.

The role requires strong investigative, analytical, and interpersonal skills, with knowledge of gaming regulations and the ability to adapt to changing priorities. Hybrid scheduling may be available.