Fraud Operations VP — Lead Risk & Loss Strategy

Citibank (Switzerland) AG; Jacksonville (FL); Hybrid; USD 93,000 - 140,000; Full time

Job summary

Citi in Jacksonville, FL is seeking a Fraud Operations Senior Manager-Vice President to lead a team in minimizing fraud losses through risk-aware decisions and customer-centric standards. The role integrates with the Operations - Services group to optimize detection and response across portfolios.

The position requires 6-10 years of people management experience in fraud, strong communication, and the ability to influence stakeholders while ensuring compliance with policies and controls.

Qualifications

• 6-10 years of experience in a people manager role (fraud domain preferred).
• Demonstrated ability to persuade and influence others.
• Clear and concise written and verbal communication.

Responsibilities

• Lead one or more teams and oversee a portion of the fraud loss portfolio.
• Balance risk/reward and customer-centric decisions to minimize losses.
• Monitor objectives, detection strategies, and goals for the fraud area.
• Evaluate subordinates’ performance and guide staffing decisions.
• Ensure procedures are followed and contribute to standards and change initiatives.
• Assess risk in business decisions to protect Citi’s reputation and assets.

Skills

People management

Fraud industry knowledge

Persuasion

Communication

Risk assessment

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

Citi in Jacksonville, FL is seeking a Fraud Operations Senior Manager-Vice President to lead a team in minimizing fraud losses through risk-aware decisions and customer-centric standards. The role integrates with the Operations - Services group to optimize detection and response across portfolios.

The position requires 6-10 years of people management experience in fraud, strong communication, and the ability to influence stakeholders while ensuring compliance with policies and controls.