Fraud Operations Support Representative

Redstone Federal Credit Union; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Redstone Federal Credit Union in the United States seeks an operations support associate to help maintain workflow efficiency, process restitution payments, subpoenas, and mail handling.

You will ensure systems are updated, support fraud prevention efforts, and generate reports to meet regulatory standards, while onboarding new staff and coordinating across departments.

Qualifications

• High School Diploma or GED required.
• 1 year of financial services experience required.
• Proficient in Microsoft Office Suite including Excel.
• Prior administrative or clerical experience preferred.

Responsibilities

• Researches and processes restitution checks, affidavits, and subpoenas.
• Updates and documents systems per procedures.
• Processes mail and routes documents to team members.
• Keeps Fraud Case Management up to date with member data and files.
• Generates and audits reports to ensure regulatory compliance.
• Supports management with new projects and fraud trend data.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office (Excel)

Job description

Job Description Summary Provides dedicated operational support that is essential to the department’s workflow and efficiency. Performs a variety of tasks including researching and processing restitution payments, subpoenas, and mail processing. Ensures systems are updated and appropriate actions are taken in accordance with internal policies, procedures, and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Researches and processes restitution checks, affidavits, and subpoenas received from various jurisdictions.
• Ensures appropriate systems are updated and documented in accordance with internal procedures.
• Processes mail and routes documents to appropriate team members for further processing when necessary.
• Reliably and accurately keeps Fraud Case Management system up to date with information including, but not limited to, build cases containing all the member's information, uploads Counterfeit bills, counterfeit checks, subpoenas, restitution checks, etc.
• Generates and reviews/audits reports to ensure compliance with regulatory standards and internal policies and procedures.
• Supports management with new projects; collaborates with other departments to ensure areas remain current on emerging fraud trends, techniques, and industry practices; Provides data on a variety of different types of fraud trends to assist management with fraud prevention, detection, investigation, and recovery activities.
• Prepares and maintains a variety of records including, but not limited to, daily production of team, meeting minutes, Bin Attack charts, etc.
• Ensures procedures remain accurate and up to date, revise as necessary.
• Provides new employees with onboarding documents.
• Performs other duties and projects as assigned.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

Education/Experience

• Education Requirements High School or GED - Required
• Experience Requirement 1 Year of financial services industry experience - Required
• Proficient in Microsoft Office Suite including Excel - Required
• Prior administrative, documentation review, or clerical experience - Preferred

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Utilize knowledge and experience in performing job functions.
• Use logic, reasoning and mathematical skills to solve practical problems and make sound decisions.
• Communicate in a professional manner and deliver information clearly and effectively.
• Actively listen to questions, opinions and ideas of others.
• Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.
• Efficiently handles changing deadlines and multiple concurrent tasks.

PHYSICAL DEMANDS

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion; Works in a general office environment.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability. We are proud to be a Drug-Free and Tobacco Free Workplace.

Redstone Federal Credit Union has been serving the communities of North Alabama and middle Tennessee since 1951. We're a strong, stable, and growing organization looking for ambitious individuals who can collaborate effectively on a team, yet still thrive on their own.

You'll be helping us change our communities by supporting our mission - improving the financial well-being of our members and communities by offering trusted advice, choices, opportunities, and solutions - and ultimately giving members a better experience.

Discover a unique opportunity to join an innovative and rapidly growing company today!