Fraud Prevention Representative

CEFCU Financial Services, Inc.; United States; Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health and Welfare

Paid time off

Medical, Dental, Vision coverage

401K

Tuition reimbursement

Career growth through internal jobpost

On-site fitness center

Job summary

CEFCU Financial Services, Inc. seeks a fraud recovery professional to investigate suspicious member activity, process collections on returned items, and identify fraud trends. You will coordinate with banks, attorneys, and law enforcement to recover losses while maintaining excellent member service.

The role requires a high school diploma, 2–4 years in fraud/ACH, and the ability to learn CEFCU mainframe and vendor applications during training. Hybrid work-from-home after training.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of fraud, check processing, or ACH experience.
• Strong critical thinking and problem-solving abilities.
• Proficiency with CEFCU mainframe applications and vendor systems.
• Ability to learn and apply multiple regulatory requirements.

Responsibilities

• Investigates fraudulent activity on member accounts, transactions, checks, loans and openings.
• Initiates collection actions on returned checks and related items.
• Identifies fraud trends and reports to management.
• Engages with members, financial institutions, attorneys, and law enforcement to arrange recovery or restitution.
• Executes Transfer and Presentment Warranties and Indemnification Agreements per UCC.
• Provides high-quality member experiences and protects CEFCU members' interests.

Skills

Critical thinking

Excel

Word

Interrogation techniques

Conflict resolution

Negotiation

Analytical skills

Ability to learn vendor applications

Education

High school diploma or equivalent

Tools

Centrix DTS

Fiserv Quick Assist

Hostlink

STAR Station

Teller Encore System

Temenos CLOS

Adobe Acrobat Pro

OneNote

OnBase

VSoft

Job description

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Investigates fraudulent activity on member account transactions, checks, loans, and account openings. Initiates collection action on all returned checks and related items. Identifies fraud trends and reports to management. Utilizes aggressive collection practices and frequent contact with members, financial institutions, attorneys, and law enforcement representatives to arrange recovery and/or restitution. Executes and responds to Transfer and Presentment Warranties and Indemnification Agreements in accordance with the Uniform Commercial Code (UCC). Provides the highest quality member experience, for both internal and external members. Protects the interests of all CEFCU members by investigating, preventing, and mitigating fraud losses.

Core Hours:

Monday - Friday: 8:00 a.m. - 5:00 p.m. Hybrid work-from-home after successful completion of training.

Required:

• High school diploma or equivalent.
• 2-4 years of fraud, check processing, or Automated Clearing House (ACH) experience.
• Strong critical thinking skills.
• Proficiency in Excel, Word, and CEFCU Mainframe applications such as Account Information File (AIF), CEFCU Tele-Servicing System (CTI), Cross Reference File (XRF), Member Information File (MIF), Member Account File (MAF).
• Ability to learn vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, OneNote, OnBase, and VSoft, and apply at a proficient level within training period.
• Proven ability to resolve conflict and respond appropriately to members in heightened emotional states.
• Successful completion of Reid Technique of Interviewing and Interrogation Course or similar program required within 12 months.
• Ability to learn and apply Federal Regulations E and CC and the UCC.
• Ability to reason and problem solve through use of diagnostic skills, interrogation, and negotiation skills.

Preferred:

• Prior experience in a member center or Fraud Recovery Operations.
• Knowledge of vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, OneNote, OnBase, and VSoft, and apply at a proficient level within training period.
• Knowledge of Regulations E, Z, and CC, network rules and regulations, and EFTA/UCC laws.
• Knowledge of Fair Debt collection practices and criminal law.
• Strong writing skills and proven ability to manage complex projects within deadlines.
• Applicable college courses (Criminal Justice, Psychology, Business Law, Business Writing, etc.) and/or commensurate experience.
• Previous experience with interrogation and proven record of controlling conflict in adverse situations strongly preferred.

Summary Pay Range

The anticipated starting pay range for this position is $20.20 - $23.75. The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications. Please note that salary is only one component of total compensation at CEFCU.

Benefits

• Financial Merit-based raises
• Health and Welfare
• Generous paid time off (Holiday, Personal or Sick Time, Vacation)
• Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
• Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
• Health Savings Account
• Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Disability Benefits
• Defined Benefit Plan – Pension
• Defined Contribution Plan – 401K
• Additional Benefits
• Employee Assistance Program
• Tuition reimbursement
• Career growth through internal job postings
• Management Development Program: formal mentoring and training
• Opportunities to help improve and build the CEFCU of tomorrow through process teams
• Opportunities to personally contribute to corporate financial literacy and community initiatives
• Casual days to support local charities
• Employee discounts on entertainment, cell phone plans, theme park tickets, and more
• On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.

Put the "U" in CEFCU We're better, together. Helping people is more than a nice idea - it's the reason CEFCU is in business, and why it's a great place to work too.