Fraud Operations Manager

Yoh, A Day & Zimmermann Company; Palo Alto (CA); Presencial; USD 112 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Resumo da oferta

Yoh, a Day & Zimmermann company, seeks a Senior Manager for Fraud Operations in the Mountain View/Palo Alto area. The role is hands-on and individual-contributor with no initial direct reports, requiring deep fraud expertise to build a program while personally handling investigations.

Reports to the Chief Compliance Officer. Onsite with limited hybrid flexibility; annual base $160,000–$180,000. Collaboration across fraud, compliance, and tech teams is essential.

Qualificações

• 10+ years of direct fraud experience across strategy, detection, and investigations.
• Strong understanding of consumer and business account fraud, including payment fraud and account takeover.
• Experience configuring fraud detection systems and adjusting thresholds.
• Knowledge of BSA/AML, OFAC, NACHA, and card-network requirements.
• Ability to work independently in a startup environment and communicate with executives.
• Bachelor’s degree or equivalent; Mandarin or Cantonese proficiency.

Responsabilidades

• Establish fraud prevention and investigation processes for consumer and business accounts.
• Review alerts, investigate activity, and coordinate with BSA officer and partners.
• Adjust detection rules based on trends, false positives, and customer impact.
• Oversee disputes, chargebacks, and recovery, including deadlines and credits.
• Develop procedures, controls, and executive reporting; support audits.
• Collaborate across teams to improve fraud tools and workflows.

Conhecimentos

Fraud investigations

Fraud operations

Rule tuning

BSA/AML knowledge

Identity verification

Executive communication

Formação académica

Bachelor's degree or equivalent

Ferramentas

SQL

BI tools

Descrição da oferta de emprego

Yoh has an exciting, full-time opportunity for a Senior Manager, Fraud Operations to join our Financial Technology client in the Mountain View/Palo Alto area of California.

This is a hands-on individual contributor role with no direct reports initially. The ideal candidate brings deep fraud expertise and is comfortable building a program while personally managing investigations and daily casework.

Title: Senior Manager, Fraud Operations
Compensation: $160,000–$180,000 annual base salary, depending on experience and qualifications
Type: Full-Time / Direct Hire, Exempt
Location: Mountain View/Palo Alto area, CA
Work Arrangement: Onsite with limited hybrid flexibility; not remote
Industry: Financial Technology / Banking and Payments
Benefits: Medical, dental, and vision insurance; 401(k)
Reports To: Chief Compliance Officer

Responsibilities

• Establish fraud prevention and investigation processes for consumer and business deposit accounts.
• Review alerts, investigate suspicious activity, and prepare documented referrals in coordination with the BSA Officer and sponsor-bank partners.
• Adjust detection rules and thresholds using loss trends, false positives, and customer impact to guide improvements.
• Oversee disputes, chargebacks, claims, and recovery efforts, including applicable deadlines, provisional credits, and customer communications.
• Develop procedures, quality controls, and executive reporting; support audits, examinations, and corrective actions.
• Collaborate across business and technology teams to improve fraud tools and workflows, support fraud-related due diligence, and address urgent escalations.

Qualifications

• 10+ years of direct fraud experience across strategy, detection, and investigations within financial services or technology.
• Strong understanding of consumer and business account fraud, including payment fraud, account takeover, identity manipulation, first-party fraud, and scams.
• Practical experience configuring fraud detection systems, developing rules, adjusting thresholds, and managing investigation cases.
• Knowledge of BSA/AML, OFAC sanctions, Regulation E, NACHA, UCC Article 4A, and card-network requirements.
• Experience coordinating with bank partners or BSA teams and supporting audits or regulatory reviews.
• Ability to work independently in a startup environment, establish new processes, and communicate findings and recommendations to executives.
• Bachelor’s degree or an equivalent combination of education and experience.
• Mandarin or Cantonese proficiency

Preferred: Experience building a fintech fraud function within a sponsor-bank model; CFE, CAMS, CFCS, or comparable certification; international payments experience; SQL or business intelligence skills; and team leadership experience.

Qualified applicants will receive consideration without regard to legally protected characteristics. Reasonable accommodations are available during the hiring process and employment. Employment is subject to a job-related background review conducted in accordance with applicable law, including applicable fair-chance requirements.

Estimated Min Rate: $112000.00

Estimated Max Rate: $160000.00

What’s In It for You?

Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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