Fraud Operations Manager

YOH Services LLC; Palo Alto (CA); Sur place; USD 160 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Résumé du poste

Yoh in Mountain View/Palo Alto CA seeks a Senior Manager, Fraud Operations to lead fraud prevention and investigations in a hands-on role. Onsite with limited hybrid flexibility, you will manage casework and develop the program while guiding senior stakeholders.

The ideal candidate has 10+ years in fraud, knowledge of regulatory requirements, and experience configuring detection systems. A Bachelor’s degree and Mandarin/Cantonese are beneficial in this fast-paced fintech environment.

Qualifications

• 10+ years direct fraud experience across strategy, detection and investigations.
• Strong understanding of consumer and business account fraud.
• Experience configuring fraud detection systems and rules.
• BSA/AML, OFAC, Regulation E, NACHA, UCC Article 4A knowledge.
• Ability to work independently in a startup environment and report to executives.

Responsabilités

• Establish fraud prevention and investigation processes for deposits.
• Review alerts, investigate activity, and refer cases with sponsor-bank partners.
• Adjust detection rules based on loss trends and impact.
• Oversee disputes, chargebacks, and recovery efforts with deadlines.
• Develop procedures, controls, and executive reporting; support audits.
• Collaborate across teams to improve fraud tools and workflows.

Connaissances

Fraud strategy

Investigation expertise

Independent worker

Executive communication

Mandarin or Cantonese

Formation

Bachelor's degree or equivalent

Outils

SQL

BI tools

Description du poste

Yoh has an exciting, full-time opportunity for a Senior Manager, Fraud Operations to join our Financial Technology client in the Mountain View/Palo Alto area of California.

This is a hands-on individual contributor role with no direct reports initially. The ideal candidate brings deep fraud expertise and is comfortable building a program while personally managing investigations and daily casework.

Title

Senior Manager, Fraud Operations

Compensation

$160,000-$180,000 annual base salary, depending on experience and qualifications

Type

Full-Time / Direct Hire, Exempt

Location

Mountain View/Palo Alto area, CA

Work Arrangement

Onsite with limited hybrid flexibility; not remote

Industry

Financial Technology / Banking and Payments

Benefits

Medical, dental, and vision insurance; 401(k)

Reports To

Chief Compliance Officer

Responsibilities

• Establish fraud prevention and investigation processes for consumer and business deposit accounts.
• Review alerts, investigate suspicious activity, and prepare documented referrals in coordination with the BSA Officer and sponsor-bank partners.
• Adjust detection rules and thresholds using loss trends, false positives, and customer impact to guide improvements.
• Oversee disputes, chargebacks, claims, and recovery efforts, including applicable deadlines, provisional credits, and customer communications.
• Develop procedures, quality controls, and executive reporting; support audits, examinations, and corrective actions.
• Collaborate across business and technology teams to improve fraud tools and workflows, support fraud-related due diligence, and address urgent escalations.

Qualifications

• 10+ years of direct fraud experience across strategy, detection, and investigations within financial services or technology.
• Strong understanding of consumer and business account fraud, including payment fraud, account takeover, identity manipulation, first-party fraud, and scams.
• Practical experience configuring fraud detection systems, developing rules, adjusting thresholds, and managing investigation cases.
• Knowledge of BSA/AML, OFAC sanctions, Regulation E, NACHA, UCC Article 4A, and card-network requirements.
• Experience coordinating with bank partners or BSA teams and supporting audits or regulatory reviews.
• Ability to work independently in a startup environment, establish new processes, and communicate findings and recommendations to executives.
• Bachelor's degree or an equivalent combination of education and experience.
• Mandarin or Cantonese proficiency.

Preferred

Experience building a fintech fraud function within a sponsor-bank model; CFE, CAMS, CFCS, or comparable certification; international payments experience; SQL or business intelligence skills; and team leadership experience.

EEO Statement

Qualified applicants will receive consideration without regard to legally protected characteristics. Reasonable accommodations are available during the hiring process and employment. Employment is subject to a job-related background review conducted in accordance with applicable law, including applicable fair-chance requirements.

Estimated Min Rate

$112000.00

Estimated Max Rate

$160000.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.